@Tyrone Marson I wish I would have seen this earlier, so I’m sorry for jumping in late, but lots of good advice from others. A few things that caught my attention though I wanted to give my two cents on.
I own and self manage a few hundred doors in Ohio while working a full time job. I also am a licensed realtor. Transparency, my boss is a partner on some of those and I manage a lot of things for him including his real estate, so I have a flexible job and great boss! However, I focus on C properties and often we buy distressed multi-family in challenging neighborhoods which brings challenging tenants. I use Buildium software and I manage every aspect of my business from my IPad! Best investment I’ve ever made! Hands down!
My advice, manage your own stuff! The #1 reason I’m able to buy multi-family at deep discounts and cash refi out at 6 months very successfully is due to poor property management companies. PM companies typically do not and will not treat your property like theirs and as long as they don’t drop you below your reserve, they can be a little loose with spending. Not all of them, but a large majority. If your using the Brrrrr, you need your numbers to look good which typically means forcing your appreciation through rent increases, reducing expenses, reducing vacancy etc. in your first 6 months as a new investor that 8-10% pm charges you can take a huge toll on your re-fi.
The one thing that caught my eye is when you said you didn’t want them to know you are the owner! I know some friends that believe in that, but I personally do not and here’s why. I run less than 5% vacancy on a few hundred doors. It’s because my tenants refer so many people to me I barely ever market units for rents and I have very few move outs. I have waiting lists currently. This is because my renters know that I am the owner and the manager and I treat them with respect. I stop by at odd hours and after hours just so they see my face and know I’m actively involved. If something is broke we fix it, if they have an issue I listen, if they get out of line I have real talk with them. I am fair but firm with them always! They know if I say something, it’s exactly what is meant and not distorted by a PM. Don’t be afraid to be the owner, there are a lot of positives and I truly believe tenants are better to your stuff when there is a personal component. At Christmas, my wife and I buy toys for properties with kids, I give the kids small $ amounts for A’s on their report cards, I randomly pop up with ice pops or popsicles on hot days, I’ll crossover a few kids on the court or just chat with tenants while I’m at properties. My number 1 rule, Always......be good to tenants and treat each how you would want a landlord treating your mom, dad, kid, brother or sister even if it means you don’t make a few extra bucks. The rewards for being good to people will be infinite!
Build your team! If you don’t have time to show units or lease your own units, use someone you trust to do this for you. I DO NOT KNOW YOUR MANAGEMENT LAWS THERE, but in Ohio as long as your owner in a property, you can do all of it yourself and I’m sure your law is similar, but make sure you understand it exactly. The reason is, you can be creative with “ownership” and what that means if you have a friend or family member you trust to do leasing instead of paying higher amounts to an agent or to a PM. I would be happy to share a few creative ideas on that. From there, have your maintenance man ready to roll! Find you a solid attorney to handle your needs including evictions!
I wish you all the luck in the world and PM if you need anything at all or just want to talk through some things