@Brian Smith
That list of questions has been around a while, so in addition to he answers you can get some insight into how well prepared the mgr is.
I’ll add, you should ask them about maintenance trouble shooting. For example, a new tenant moves in in October, and within a week there’s a service call regarding non working heat. Does the PM just send a vendor? Or do they hav a process in place that walks the new tenant through some trouble shooting? Is the pilot light lit? Has the battery in the thermostat been checked? Those two are both pretty common, even more so when a new tenant moves in during cold months.
Another good question would be what constitutes and emergency. If a toilet is clogged, do they send someone out ASAP? What if it’s after hours? That should depend on how many toilets are in the house, rather than how agitated the tenant is. A 7pm emergency call vs a 10am call the next day will save you some cash, and if it’s not the only toilet you’ll save some money by waiting til normal biz hours.