All Forum Posts by: Tiffany Chohfi

8:14/24 I did get a call today from KS Yoaks property management team, Kaye and Amber after my post on Bigger pockets.

They went over my rental ledger with me and went through buildium with me, which I appreciated as they tried to rectify my issues.

Beau also sent me the detailed invoice that I have been asking for for several months. 
In the past, Kipp has been very helpful and responsive and has given me help on repair costs from the past 2 tenants I have had that have been no good. I am not able to edit or delete posts on BP , so I will edit this to the fact that I do think that Kipp has helped Me in the past several times. Maybe I have had too many issues with this property and I have become an irritation? I think that he has tried his best to help as much as he could. Regardless, I’m moving forward with a new PM team.

8/14 update: Steven Yoak is not a part of this initial post: he has been instrumental and amazing since I’ve started working with him. He does excellent rehabs and stays in constant communication and explains everything in full. He has compassion and heart and ensures that his clients are well taken care of and that the rehabs are pristine. He is honest and never led me astray in both rentals I’ve bought from him. He goes above and beyond in his communication and time that he gives his clients. If he did all the rehabs in Ohio and his own property management, I would buy all my rentals from him.  

Just to clarify my previous post, I would like to say that while I've experienced challenges with mngt, RTR/Rent to Retirement has been extremely helpful in navigating this situation so I know what my options are and so I don't feel alone in this process. They have stepped in to cover repairs for me, pressured mngt to do the same, introduced me to other PM teams that would perform better, shared multiple resources with me to assist with the sale of the properties and have spent ample time helping me strategize overall about what to do with these properties. I just wanted to clarify that my frustrations are with the PM mngt team, not with RTR. I plan to continue to work with them as they have been very instrumental in helping me map out my investment goals and strategy.

Hi Amanda, they are terrible. I’ve been working with them for 2.5 years. Kipp Yoak, the owner, doesn’t care about the owners. They have so many properties that rent to retirement gives them, that they could care less. 
They are unable to give you a balance or ledger report when there are repairs on properties. They ask you to use buildium to look at everything, but buildium doesn’t give you an easy to follow way to see subtractions from repairs or marketing fees that they charge. Ks Yoak picked 2 terrible tenants on one of my properties that ended up costing me over 15k in repairs over the past 2 years: they didn’t care: they said they would help me with the repairs, but they won’t send you a break down of the repairs: they send you a paragraph with a total cost for repairs at the bottom. Beau is unprofessional and rude, Kaye gives people the brush off and Kipp doesn’t respond to owners. I’m selling both of my properties because I literally cannot handle the stress from how horrible KS Yoak is.