Originally posted by Fred S:
Many PM's in the area that I've studied also invest/sell -is this typical of a PM company?
Personally, I won't hire one that does not have investments of their own.
I know, horror stories abound like the one Joshua described. But, it does not happen with the good property management firms.
A good management firm has more than one property manager, and the really good managers specialize. An agency might have some who are really good at turning around an under performing complex, getting it humming along and then turning it over to someone great at managing on cruise control. With the owner's permission of course. They may also have one or more who specialize in government subsidized housing or housing for a specific target market that carries special tax breaks. There are lots of niches out there and you never want just a property manager. You want the one with the skills, experience and knowledge that fit your circumstance.
Let me share a case in point, I am taking control of a complex near me on Monday 8/18. I have not personally seen the property, I will either Monday or Tuesday. But, the property manager I have already hired is tightly matched to the needs of the property. She is the best at what she does and what she does is what we need for this complex.
She has investment properties but she does not manage them. She uses another person in her firm. Why? Because the properties she owns do not need her unique talents. She has already done what she needed to do to get them into shape and humming along. But, when she bought a property like the one I am using her for a couple of years ago, she did her magic before handing it off to someone else.
Now, apparently some here would call her foolish or maybe even stupid to throw that money away because, clearly she can manage the property as well or better than the one doing it for her.
But, I know she is brilliant to do that.
Why?
Because she is giving up a relatively small amount of money to have the freedom to continue to ply her craft, in this case, for us, while her investments hum along.
There are lots of other dynamics in this equation too. Like emotions. When an owner walks into an apartment a tenant has trashed they feel violated. They think back to the hours and effort they put into making that unit ready and now they are right back at square one. A property manager, on the other hand, walks in, notes what needs to be done, gets the right people in to do it, deducts the amounts from the damage deposit, files criminal charges if necessary, files a small claims suit if needed, then at the end of the day sits down and had dinner with their spouse and kids and the owner reads the report and does the same thing. No churned stomach, no gnashing of teeth about wanting to squeeze the tenants head until their eyes pop out and they look like the unit did. None of that. Without these emotions, it is just business.