All Forum Posts by: Susan King

@Nathan Gesner  The written lease agreement says rent is $1,350 but the PM is only charging $1,000. That's the case. 

@Drew Sygit No word from them yet as of 10:30am. I emailed our manager last night. He usually replies super fast, b/c email is the only way they communicate with anybody, landlords or tenants. I guess they need some time to figure out what to do. We've thought about terminating the contract with them a few times in the past, but having multiple leases ending different times... we thought it was too complicated for us without a lawyer. I may have to ask that question in another post.

I'm not sure... but it's my guess. Usually they send monthly bills right? The system will catch if they undercollected. We will hear from the manager tomorrow, but I thought I'd better have some knowledge, just in case they tell us it's our responsibility to review and catch errors fast.

My husband and I own multiple rental properties. We've been using the same property management company for 10 years, so I guess we trusted them too much to go over our monthly statements closely. I just discovered that they've been under-billing one tenant nearly $350 a month for like 10 months. My guess is that it's one billing person's mistake and we caught it too late. And the tenant was just silently happy to pay less. Who is responsible for this and is our loss recoverable?