Originally posted by @Rovie Hidalgo:
I want to cancel my subscription and this guys take so long to respond back. They don’t have a cancellation button on their website. I already opened multiple tickets in their support and no response whatsoever. I called their support saying i want to cancel and this guy keeps dodging the topic. He said he’ll tell the owner to cancel my account but no response from them yet. I think these guys only care when your paying them but don’t care when your not.
Hello Rovie!
Hopefully you got my email. Our team (which is not a small team per the last post) did cancel your account the day you asked. You normally get an email and a text message to acknowledge your ticket and inform you that it was taken care of. Again our apologies but again it was cancelled the same day you asked as all support tickets are answered the day they come in :-) We always process any cancellations as soon as we receive them. We have also sent money to members via cash app, venmo, and FB Pay if they didn't cancel in time and it hurt them financially. Good Luck to you and apologies for any inconvenience!
