All Forum Posts by: Sundar Sritharan

Thanks so much for the guidance—I really appreciate the insights!

To clarify, my contract does state that repairs under $500 do not require owner approval—but this is specifically for repairs, not estimates or optional services like duct cleaning.

In this case, my tenant requested a duct cleaning, and I asked Mynd for a quote. They provided an extremely high estimate, which I rejected.

Since I declined the quote for a valid reason, Mynd still charged me $100—stating:

“The vendor provided an estimate, but their estimate was declined, so they billed for the trip fee.”

To validate this, I personally contacted the HVAC vendor, and they confirmed that a site visit was not required for a duct cleaning estimate. They could have provided it over the phone if given the number of vents in the home.

This raises a serious concern: Why did Mynd authorize an on-site visit when it was completely unnecessary?

I take responsibility for reviewing my contract, but this situation seems like an avoidable and unjustified charge rather than a misunderstanding of the terms. Curious to hear thoughts from others—has anyone experienced similar issues?

I want to share my frustrating experience with Mynd Property Management while managing my investment home in Orlando, FL. Over the past six months, I’ve faced unapproved charges and unnecessary fees.

Key Issues:

• Unapproved Work: Mynd sends third-party vendors, like HVAC contractors, to properties without owner approval for work under $500. This has happened multiple times.

• Bogus Charges for Estimates: I was charged $100 for a duct cleaning estimate, yet the vendor confirmed they don’t charge for estimates—raising concerns about unjustified invoicing.

Question for the Community:

This is what Mynd propery manager said: The vendor provided a estimate but their estimate as declined so they billed for the trip fee.

What records should I request from Mynd to verify whether the HVAC contractor actually visited my property and dispute this duct cleaning estimate charge? Any legal steps I can take to challenge this?

Advice: I strongly recommend avoiding Mynd—their practices feel deceptive, and they are not owner-friendly. Appreciate any insights from the community!