All Forum Posts by: Summer Chen

I have tried to connect with several property managers for both MTR and STR. It seems so far most of them are not able to respond promptly or will not be able to provide prompt communication if I hire them as the property manager. The one I have been working with constantly ignored my questions/concerns/inquiries or did not reply for days or weeks despite that 24/7 communication is promised in the agreement. Is this the norm for property managers? What is the reasonable employee/property ratio for a property management company to ensure that it may keep up the prompt communication? Thank you.

1 Vote

I received a text message from BiggerPockets Concierge at midnight of this Saturday, but I did not call the Concierge service and had not heard of it either. I don't know how it got my phone number.

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Hi Friends,

I am looking for a reliable, experienced MTR property manager for my SFH rental property in San Diego. Any recommendations? Thanks.

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Hi Friends,

I am looking for a reliable, experienced MTR property manager for my SFH rental property. Any recommendations? Thanks.

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Quote from @Charlie Tunstall:

Quote from @Summer Chen:

Thank you Nicole. They often say that they need the exact address to submit to the adjuster for approval or they want to tour the house before they can decide to rent it. In this way, it sSeems that I cannot give an approximate address. How would you deal with it? Thanks!

Summer,

When I have photos made for my listing I have the photographer make a walk through video as well. My inquiries are usually satisfied to see the video before booking. Hope that helps

Thank you for the tip, Charlie!

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Quote from @Rachel Gainsbrugh:

The address is needed for the adjuster to approve the property. We provide the address in these specific situations. Typically, these are families looking to ensure the property is within the desired school district and driving distance. I would recommend vetting the inquirer first, but yes, we always provide the address under these circumstances. If you're in an area where the scam potential is high, you want to be careful. Unlike Airbnb, these types of guests need exact information prior to approval

Thank you for the reassurance, Rachel. Most time they text me from FF then I can see their brief profile. Other times they may call me asking for the address then I don't know if it is a scam. What can we do to make sure that they are from an actual insurance/relocating company?

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Quote from @Colleen F.:

@Summer Chen if they want to tour text exact address about 30 minutes before you expect them for the tour. I can't tell you how many people forget they scheduled a tour. And this is the more risky one. you are limited when dealing with insurance companies, they have their own processes.

Thank you for the tip, Colleen. I will do that. It did happen that people asked for a tour then didn't show.

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Quote from @Colleen F.:

@Summer Chen give a non-specific address when in discussions. They ask you to send a draft lease agreement etc then they can have the exact address. they might still be able to find the exact address with work. It is just more safe. Don't tell them if it is vacant or not.

Thank you Collen! It is a dilemma. Usually the relocating/insurance company asks for the specific address for their adjuster to approve it first before we reach the lease agreement stage. If I don't give them the specific address, then we will not be able to move to the next step. Same thing with a potential MTR tenant who wants to tour the house in person first.

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All Forum Posts by: Summer Chen

Summer Chen has started 6 posts and replied 36 times.

Post: How do you know your MTR will get rented out?

Post: Getting Started Medium Term Rentals

Post: communication expectation with pm

Post: New: BiggerPockets Concierge! Call us at 720-902-8552, Anytime , For Free Help

Post: San Diego MTR

Post: San Diego MTR

Post: address inquiry puzzle

Post: address inquiry puzzle

Post: address inquiry puzzle

Post: address inquiry puzzle