(SNIP)Especially for out of state investors who don't have a big portfolio yet, is there ever buyer's remorse about having a property management company? Are there months that go by where there are zero maintenance call/issues/expenses, and you're just paying to have the PM company on retainer?
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Getting a good property manager is CRUCIAL!!! I own a property management company here in Indy, and I can't tell you how many cleanups I have to do because of horrible property managers. Investors pay too much for the property, pay too much in rehab, and then get crap tenants in place who trash it out and the vicious cycle begins...
I became a Realtor because I hated dealing with Realtors, and a property manager because I hate dealing with property managers...
(SNIP)
Do people have luck with having a relationship with a local handyman who can just invoice you hourly/per job, or do unexpected maintenance calls really happen that frequently?
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Last weekend we had a water heater go out at one of our rentals.. Both of my normal guys were doing family things.. It normally doesn't happen, but it does occasionally.. Then what do you do? Do you hire the big plumbing company and they ream you? A good property manager has a third or fourth backup in place for these situations..
(SNIP)
In my limited experience of being a renter, the only time I ever texted my landlord was during Chicago's 2014 polar vortex and my heating needed a swift kick in the pants.
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You are the tenant we try to find.. My company does credit and background/criminal checks.. We have set policies in place for what is and isn't acceptable. We know the laws on how to handle criminal convictions. We know how to make sure that the landlord they put on their application truly IS their landlord, and not bubba their buddy from the bar who can sound pretty professional on the phone when he needs too..
You were also talking about what charges are yours and tenants, etc.. You need to make sure you have a solid lease agreement in place with your tenants, and you need a PM that will hold the residents accountable.. My lease is over 20 pages long. They get to initial and sign 2-3 times per page(Digitally so it's not a huge hassle) but it helps alleviate the tenant disputes. I can't tell you how many lease agreements I have seen in the past month that were 1-2 pages... YUK.. We had a breakin at one rental.. They busted down the front door.. I sent someone over and we fixed it ASAP, but we also billed the tenant for the repair. It was spelled out in the lease, we made sure it was repaired correctly, and it was pretty inexpensive for the tenant($60~).. The tenant still cried foul, but again, it was in the lease..
It's nice to have a PM who works for you, but they have to walk a fine line between you and the tenant as well.. I hate turnovers, so I try very hard to keep good tenants.. Sometimes I have discussions with my owners where I am like "Dude, eat the $100 for a ceiling fan to get them to renew this Non-AC house for another year."
Sorry this is long.. But here's a bit more to digest..
In Indiana: When dealing with multifams, you need to be aware of a couple of different things.
Higher vacancy rates, instead of 2-4 weeks to fill a single fam, you are looking at 4-8 weeks to fill a multifam. It's not for lack of applicants, but lack of GOOD applicants. Most multifams in Indy are in lower income areas, and were built in the early 1900's. The good resident pool is VERY low..
Higher turnover rates.. While my single fam renters generally rent for 3-4 years on average, my multifams only rent for 1 year on average. There isn't that much of a difference in price between a single fam, and a multi fam, so most tenants decide to pay the premium and not have neighbors.
Watch out for owner paid utilities. These can break the deal. While water/sewer is easy to deal with, anytime you are paying for heat you are looking for trouble. Residents crank the heat up in the winter and then open a window to cool off...
I am not trying to scare you off, just you need to budget for them.
I have rambled enough.. My last piece of advice is to consider Indy over Anderson.. As Ed already pointed out, his rural applicant choices were a lot lower, and Anderson is MUCH smaller than Indy.