Hi guys, wanted to know if real estate OOS investors in Austin use home warranty and have their PM work with HW in case of repairs ? My PM is against working with home warranty companies due to their slow response times, unable to fix the issue on time, dragging stuff and always saying "oh we don't cover that one issue "... Personally I don't have a good experience with the so called leading HW companies in the US as well for my primary residence.
But I am really concerned for my rental unit as more and more sudden surprises keep popping up. Not sure if it is my bad luck or I just bought a cr*p house. I am not even sure if my PM is quoting me the cheapest and best service or the whichever is the fastest so they can move on. It has been a stressful year for me with respect to repairs. Only positive thing was home appreciating by 50-60K...
Can someone pls suggest if there are good HW companies in Austin or I can just forget it? Also any recommendations on how to avoid these frequent repairs? Mine is a 2005 house and when we did the inspection there were many things called out , but due to lack of budget I only focussed on few of them per my maintenance manager 's suggestions. Surprisingly the repairs that came up as part of tenants complaints were not related to any of the things called out in the inspection report. I understand I need to budget for 12% maintenance/repairs costs in my cash flow analysis but it has already exceeded that . At this point, I am running out of ideas whether to be "proactive" or "reactive"...both seem expensive ..