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All Forum Posts by: Ryan Richmond

Ryan Richmond has started 7 posts and replied 25 times.

Post: Buyer vs. Designated Agency

Ryan RichmondPosted
  • Posts 25
  • Votes 20

When my family and I moved to Greensboro in 2020, I was referred to a real estate agent through my relocation assistant. She worked for a major brokerage and after a few transactions, I grew to know, like, and trust her. From 2020 to 2022, she successfully helped me with four different deals including one I got out of during DD. All was smooth until the last one, which had red flags I continued to run through.

The inspection was not as informative as it could have been. It didn’t reveal prior infestation damage because some areas were inaccessible due to the owner’s belongings. After finally getting access (after closing), I discovered floor damage that should have been identified. Now, don’t get me wrong—I did accept the inspection report and signed the offer to purchase. But looking back, I can’t help but wonder why my agent didn’t advocate to ensure the property was clear for a proper inspection.

What still haunts me with this deal was the amount of due diligence and earnest money I put down. My agent explained that the seller was elderly and needed the funds to move out on time, which made sense to me. I ended up putting down 4.35% of the purchase price, a big step up from my previous deals, where I put down between 0.60% and 1.10%. I lost $1,500 on one of those deals but didn’t mind because I found a better property and walked away.

So why didn’t I walk away from this one? Despite the red flags—like the inferior kitchen renovations, an inspection report that didn’t tell the whole story, and a seller who tried to take the appliances that were contracted to convey —I was pot committed. I put enough into the deal that I wanted to see it through and skewed by judgement. My agent did manage to get the appliances back, but the whole situation felt off, and I trudged forward.

There was a difference in agency: in all my previous transactions, the seller was represented by a different brokerage. But in this last deal, my agent’s brokerage represented both me and the seller. At the time, I didn’t realize how much that could impact my agent’s ability to advocate for me. The NC Working with Real Estate Agents Disclosure describes agency relationships, and I’m sure I signed it without fully grasping how it might affect me.

Lesson learned! Moving forward, I’ll make sure I have a buyer’s agent in future deals. I am also fortunate to have purchased a marginal deal in a good market and will be ok in the end. The real loss in in opportunity cost from what I could have found.

Have others had similar experiences with buyer’s agency vs. dual agency? Was this the catalyst needed to find new representation or obtain your broker license?

Quote from @Brian Kloft:

I will only put in the 10 year battery smoke detectors. I write down on them what year they were installed so it is easy to determine if we are close to the end of the 10 years. On top of the potential insurance claim, imagine if someone died because the smoke detector didn't go off. You can have everything you want to protect yourself in the lease but there will be a lawyer out there that will try and say that you are still responsible and not the person that died. That lawsuit would cost more than the building, if you lose, and if you win you will still be out a lot of money; and way more stress than the batteries. I prefer the 10 year battery ones over the hardwired ones. At the end of the 10 years you have to replace the whole unit, but how reliable is any unit after 10 years anyways?

Also @Karl B. never use those Harbor Freight batteries for anything that matters. They are incredibly unreliable and very underpowered. I have tried using some, from time to time, and there are times that they device won't even work because there is not enough energy in the Harbor Freight battery. 


We have short term rentals and have been notified several times upon guest arrival that the smoke alarm is beeping.  I originally used double A battery alarms because I thought it would be easier to swap out batteries (and I got them on sale).  The batteries fail between 9-15 months.  Sounds fine until I consider 5+ alarms per unit failing at different intervals.  I needed to swap batteries out every 6 months in all units to avoid guest disturbance.

It just doesn't make sense to keep the standard battery alarms when I can buy a 10 year unit for $20 or less.  Battery replacement is paid back over the life of the unit (even at $2 per change) and guests or residents are less likely to tamper with alarms if they aren't chirping at them.  The 10-year units are a gift of technology I have happily adopted.

I appreciate the comments through this thread about maintenance responsibility and risk.  I will investigate the hard-wired units after reviewing other's feedback.

@Sarah Kensinger that is a great point about petitioning Airbnb to remove a bad review after a guest threat.. and you are correct about the review period.  We just assume she was soooo busy she didn't remember to complain after the 2 week review period.  

one star threats are not our favorite as hosts but she did give us a couple items we were not aware of and were able to correct before the next medium term guest.  

My wife and I had a new complaint.. 2 weeks after a guest checked out (actually 15 days 😊 so the review period expired) we suddenly got about 10 messages from a previous guest that all read “image sent”. I’m at lunch at work and my wife is getting out of a yoga class and I call her and she’s like, “I have no idea what’s going on.”

We’re trying to interpret the pictures and some of these are just like a picture of the microwave, a laptop on the floor, a vanity light with one bulb out.

And then an actual message comes through. 2 weeks after check out they wanted to let us know about some spider webs, a microwave built-in that was too high (based on preference), a power strip with loose wire connection and several other items that they never let us know about during their stay. We checked in on them several times and the only concern we knew about was they couldn't find towels. My wife offered to drive some over, but they found them by then.

My wife responded to the new complaint and said that she wished our guest had mentioned any of this during their stay so we could have addressed these concerns. The guest responded that because she was so busy during her week long stay she didn’t have time to report these and, “… would be greatly inconvenienced with potential solutions while we were there.”

They then told us that they usually gives 5-stars on reviews (based on their 3 reviews) and that she would be giving us 1-star and requesting a refund of $1,000.

My wife and I decided it was best to stick to our original response that we would have addressed their concerns during their stay. Coming back for a refund 2 weeks after a stay feels disingenuous.

We did follow-up on their concerns and are glad they let us know.

Curious if other hosts are seeing increased 1-star threats or requests for refunds after check-out.

Ha.. thank you @Kristine Ann.. sounds like a leak!  At least I hope so.  


I am just happy we figured it out before replacing the AC unit.

Quote from @Kyle Mccaw:

@Ryan Richmond that is a crazy one. Glad it didn't go much longer before figuring that out. It could have be the cost of a new system.


 Ha.. ya after an hour on the phone with Duke Energy my electrician shortened my path.  He didn't have time to come out for 2 weeks but said high consumption is almost always the HVAC or water heater.  I went with HVAC and he was definitely right.

I've been battling an AC condenser freezing up for the past 2 years. I believed the unit was freezing when an STR guest would turn the AC on with cool temperatures outside and locked out the thermostat range... which got me to this Feb when my electric bill tripled. I went to the unit and thawed the condenser and lines and figured it would solve it.. it had in the past with my HVAC technician. Well.. March was another triple electric month so I scheduled my tech to come out again. He never showed up this and after trying to reschedule several times I found a new company. They came out the first day and found the condenser completely iced over and began thawing. The next morning he returned and found nothing wrong with the unit after tracing the lines for a freon leak. No leaks!

Finally he found a floor mat that had migrated over the air return vent on the floor.  He said that was the reason and my system was fine.
Turned out to be true.  Air restriction was causing my system to freeze and over work.

After 3 months the cost of this mat is $400/ month + $300 service charge.  (Williams in Greensboro was only charging me for the trip fee but I elected for preventive service since they were out there anyway.

I'll pay more attention to my unit air returns in the future.  Floor mat is now on the porch.

Williams Plumbing, Heating & Air is my new provider.  (336) 275-1328

@V.G Jason I wouldn't let the DD prevent a purchase.  I looked back at my contracts and the DD was reasonable.

High Point Oct 2022 DD: $5,000, EMD $0
Blowing Rock Sept 2021 DD: $3,000, EMD $0
Greensboro Dec 2020 DD $500, EMD $1,000
Greensboro Aug 2020 DD $3,000, EMD $0

The worst buy of those was the High Point house and I should have stayed at $500 DD and walked away.  My agent pushed my to put more DD in to help the seller move out and it turned into a quagmire regardless.

@Carrie Foley I registered a place we've had running.  I provided the 2023 booking history as evidence that is was in place prior to Jan 01.

The $1M individual insurance clause got me.. we had to update the day we filed.  I thought about including our umbrella but didn't want it to cause confusion.

I just received our permit approvals this week. You can register your STR's at the link @Carrie Foley provided and the current response time is ~2 weeks based on my submissions.