This was the most unprofessional business I've ever used. I am a Land Lord of a property and had used them for 2 of my tenants. I wanted to be as hands off as possible. I used them to find my tenants because I was promised they vented their tenants extremely well. I wanted little to no problems from these tenants and they promised they would find great tenants. The first set of tenants had maintenance calls almost every month for small things. Light went out, door come off a track, microwave/fridge lights burned out. Things that any normal person could fix. The tenants left the house in a mess and I had to pay more to make it "make-ready" then I got in deposits.
The 2nd tenant is where the real problem came in. I had paid extra commission to Renters Warehouse to find tenants that would agree to a 2 year lease. This totally backfired!!! These people were complaining right and left and would not properly communicate thru the right channels. They asked for things to be fixed and as a Land Lord I approved, only to find out the money I spent did not get things fixed. The tenants did not let Renters Warehouse know the issues were not resolved, or Renters Warehouse just ignored them. Renters Warehouse did not follow up on requests and do inspections like they told me they would do. The tenants sent me certified letters threating to sue me because of air conditioning problems that I had approved to fix but Renters Warehouse did not work/communicate well with the warranty company. It was an absolute mess. The tenants ended up leaving out of a 2 year lease in 12 months and left the house with BEDBUGS!!! They continued to send me letters asking me to return their deposit.
Do you want to know the kicker? Renters Warehouse FIRED ME as a Land Lord because the tenants wrote negative reviews about them and they didn't want the bad press. Renters Warehouse inability to communicate effectively is costing them business. I can see from other reviews on here this is a common problem. RENTERS WAREHOUSE IS HORRIBLE...RUN AWAY!!!