Quote from @Bruce Woodruff:
a) What does your Contract say about how to deal with sub-standard work? Usually when paint 'doesn't stick', it is because someone applied water based paint over oil based without priming first. Is this what happened? Did the painter spec out this in the proposal?
b) Did you buy the paint? (Hopefully not) Was it top quality? (Hopefully) If it was not top quality then he will have a point.
Customers should NEVER buy any materials or products. This comes up all the time, and this is just another reason why it should not be done. It gives the Contractor an excuse/reason. "Oh the customer insisted on buying the materials, it's not my fault"
Unfortunately, the contract does not state anything about sub-standard work but if you have any recommendations, please let me know I’ll add it to future contracts.
Kilz 2 primer was applied before the paint. I got the materials after asking the contractor if they are okay & he said he prefers Kilz 3 but this will be fine. Then instead of trying a little portion and letting me know so we could change it, he had the whole house painted and told me 4 days later, the paint is not good. I’ve lost time, money & materials.
I want to give them a chance to provide a fair resolution and improve the work before I terminate the contract & fire them.