I'm done with My Smart Move. They are constantly having "IT glitches," as they call them, like not being able to add the landlords to the rental so they can peruse the reports.
The latest, however, was the straw that broke the camel's back. I had three applicants, and two of the three did not generate eviction reports. Obviously, that's one of the main reasons I use a tenant screening service, to see if they have past evictions.
According to My Smart Move, it is an "IT" issue, and they can either report it to IT to fix, which takes 24-48 hours; or the tenants can call them and get a refund, and then I have to reissue the application request. This is hugely inconvenient to all parties, not to mention slowing the process needlessly. Considering the tenants are requesting a Saturday move in date, time is of the essence here, and if we lose the applicants because of this, my client and I will be livid.
I've decided I'm going to give Turbo Tenant a try next time. When companies can't complete the one simple task they advertise, then something is wrong.