Hi Rachel!
I understand that it is scary to not be able to get a long term renter in, you do not feel ready for short term self-management, and along comes a company offering to provide you with what is effectively a long term lease, which feels like it will solve your immediate problem. Here are some questions to ask yourself that may empower you to reveal the right answer for yourself:
- Can I demand a month-to-month lease with this rental arbitrage company, so that I have control to back out?
- Am I ok giving up control over which tenants stay at my property? If not, can I construct the contract with this "rental arbitrage" company that states that I am set up as a co-host (airbnb terminology) so I have visibility into the communication stream and get veto power if a guest seems fishy?
- Is "managing the property manager" going to be stressful to me?
- Can this company provide me referrals that are legit, and not "plants" just there to gush about them?
- If I can get this arbitrage thing month to month, could I simultaneously work on setting up my own AirBnB listing, systems, etc. by asking people (ahem, this Craig guy who self-manages 2 STRs on AirBnB) on biggerpockets how to do it?
Food for thought. You came to the right place, and you are wise to not jump in to a relationship with a "facebook friend" : )