@Brian H.
Great question, there are a couple ways to look at this. One is from the cost perspective and the other is efficiency. I have experience originating mortgages from a nationwide lender (call center, we did loans in 30+ states and most loan officers get certified in 10+ states each) and have plenty of experience getting loans from local brokers for personal use/investing. From a cost perspective, the nationwide lenders will usually beat out the locals. They have a business structure that runs very lean (they don't make as much profit per deal, but do thousands of deals per month. Think Costco for mortgages). But this cost efficiency CAN come at a price. On new purchases, they may be slower and will often draw a negative stigma. What I mean by this is - if the selling agent sees that your offer is being financed by a nationwide lender, they may be less inclined to take your offer due to complications with the financing. I recently heard from another agent in Pasadena, Ca. that some agents immediately reject any offer coming from Quicken loans, Loan depot, etc. because they have had so many issues closing the loan. Granted, Pasadena has a unique market where literally every property has 10+ offers and they are all over asking, so maybe in a slower market it may not make a difference but it is something to be aware of. I would, however, HIGHLY recommend them for any refinance you are doing, personal or investment. When I was originating, I would beat the pants off of any credit union, big bank and small broker's pricing and our refis would take 20 - 30 days at most.
So to sum it all up:
- Might make sense to pay more to use a local broker for a fresh purchase.
- Definitely makes more sense to do all refinances through the nationwide lenders.
One last tip: If you decide to call the big ones (Quicken loans, loan depot, etc.) make sure they know you are shopping their competitors. There is a lot of ego in that business and they will cut deals to match or beat each other's deals. Don't settle for the first pricing option they give you. Generally, the best way to do this is to get a rate lock with the loan officer you feel most comfortable working with, THEN shop the rate. Unless you have something locked, they could be blowing smoke in mirrors and/or the market can change daily (sometimes even mid-day if it's very volatile). I could quote anyone 0% loan with 0 points today if I know you're not ready to lock, then you shop that rate and nobody can come near it. You come back to me and my job then is to walk that other rate back saying, "Oh, yeah that was an amazing rate! Unfortunately the rates have changed since then and it's now 4% with 1/2 points. We should have locked that day... but let's not make the same mistake twice, let's get this locked in NOW." You could literally cite anything in the news for the volatility, people don't really know what changes the markets etc. so just be aware of salesperson talk. Hope this helps!