Quote from @Cade Antonucci:
I just had one of my tenants set one of my houses on fire, major damage but not a total loss. Has anyone ever dealt with this? Any advice? Would you work with a public adjuster?
Hi Cade!
I'm so sorry to hear about the fire at your rental property. That must be an incredibly stressful situation to deal with as a landlord. While I haven't personally experienced a tenant causing major fire damage, here are a few thoughts and suggestions based on what I've learned from the BiggerPockets community:
First and foremost, I hope everyone is safe and unharmed. Dealing with insurance and repairs is secondary to the wellbeing of your tenants and neighbors.
Once you've confirmed everyone's safety, it's important to document everything thoroughly. Take photos of all damages, keep copies of all incident reports and communication records with your tenants, fire department, and insurance company.
I would strongly consider working with a reputable public adjuster, especially for a claim of this size. They can help navigate the complexities of the insurance process, ensure you document losses correctly, and negotiate with the insurance company on your behalf to maximize your claim payout.
When interviewing public adjusters, ask about their experience with similar rental property fire claims, references from past clients, and their fee structure. Many will work on contingency, taking a percentage of the final claim amount.
In the meantime, you'll want to secure the property to prevent vandalism, further damages, or injuries. Consider hiring a fire damage restoration company to help with cleanup, repairs, and rebuilding.
Lastly, take care of yourself during this difficult time. Lean on your local investor network for support, and don't hesitate to seek legal counsel if needed for insurance disputes or liabilities.
I hope this helps provide a starting point for dealing with this challenging situation. Wishing you all the best in the recovery process. Keep us posted on how everything goes.