This is one I'm sure many investors are feeling right now, and don't know where to turn if they decide to fire their property manager. I just wrote an article about how to recognize when it is time to move on, and how you can do it swiftly.
I see time and time again property managers, owners, and tenants having a great debate on what is functional necessity and what is decorative. As the the lines get blurred on who is interpreting the definition of these terms correctly, the desire from the owner to update a property that from the naked eye needs work should be absolutely heard. The scope of your property managers responsibilities will vary, and it is crucial to read your property management agreement whenever a dispute arises to familiarize yourself with your rights.
Speaking from personal experience on the management side of things and on the owner side of things, if you are paying a property manager 10% of your rent collected, they should absolutely be responsible for the coordination of proactive repairs based on their teams property inspections. I have had turns where things are recommended to repair based on the field operator and my property managers notes, and I would expect the professionals with eyes on the property to have the best opinion on when the inevitable concern arises.
I do not think your concerns are unreasonable, and the response from your PM being aware that the property is falling apart is more alarming. Being aware of issues and taking no action is absolutely a red flag in my eyes. Additionally, from the PMs perspective, why would you turn away an owner who is willing to improve their asset that you manage? If the owner is happily paying for repairs, the PM gets paid, the owner improves the value of their property, and the tenant now have improved living conditions.
As the great Michael Scott would say: win, win, win.
Maybe my expectations are too high due to the quality of my property manager.
Do you agree that a PM should be proactively pointing out future maintenance issues, or am I expecting too much as well?