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All Forum Posts by: Nikki Kofkin

Nikki Kofkin has started 19 posts and replied 73 times.

Post: Looking for Podcast Episode - Chicago footings/beams/foundation

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32

Hey! Did you find the person?

Post: Alternatives to Cozy for Rent Collection

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32
Originally posted by @Justin R.:
Originally posted by @Nikki Kofkin:


Right on putting that comparison table together.  The biggest difference I saw between the platforms when I did my eval was the rate of successful signup without the tenant communicating with me - I indicated in my earlier writeup which platforms had problems and which didn't.  Think this varies a lot based on your tenant profile -- if you've got non-English speaking or older or tech-phobic tenants, little things can really get in the way.

I'm surprised so few have mobile payment options -- it seems like a blatantly obvious feature.  In addition to payments, lease signing, and maintenance pictures are best-on-mobile interactions.  There's a couple (like RentRedi.com) who ONLY have mobile for payments ... more like a Venmo experience.  I know that won't fly with some of my tenants.

As an update to my previous post 1 month ago: We moved over a larger test set of 15 tenants in May to Rentler.com.  No signup problems, no payment problems, zero complaints.  

One new negative for Rentler: when the payments hit your bank account, they don't indicate who paid them - this makes reconciling in Quickbooks (or whatever accounting software) unnecessarily hard.  Apartments.com includes the payers name and does each ACH transfer separate, which is a nice touch.  Renter should adopt that too.

 Thanks Justin! Yes I definitely took the user experience into account with my decision based on your thoughts and others anecdotes on the thread. And very interesting point about indicating who has made the payment!

Post: Alternatives to Cozy for Rent Collection

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32
Originally posted by @Joe Splitrock:
Originally posted by @Nikki Kofkin:



I made a quick features comparison. These weren't all-encompassing features but enough for me to make a decision. After seeing that TurboTenant and Zillow can't take separate roommate payments, those two were out. I was really leaning towards Tellus and Rentler. The Tellus app interface is really cool and I like that it has a lot of extra features (like move in and move out reports you can share with tenants with photos in the app). I think I am going to give Rentler a try for now as it has the most features that I am interested in...for some reason am not as keen on Cozy at the moment. Happy to add any other rows and update this, or allow anyone to contribute to the Google Sheet and add another comparison/spice it up here: https://docs.google.com/spread...

 Just FYI, Cozy did not have a mobile app, but Apartments does have a mobile app. I would also consider adding other criteria to your selection process. Digital lease signing is amazing and within that feature you want ability to load your own lease. Usually with that feature comes digital document storage, so the tenant can download their lease at any time. That is just one less thing for them to ask you for. I would also consider advertising capabilities for vacancies. Zillow and Apartments are the only services that drive vacancy traffic. Some of the other services may syndicate out to other platforms. The nice thing about having advertising integrated is someone can apply on the same platform that they found your property. 

Ah you're right! I just logged into my Apartments.com app and yes, I can look at rental manager view. I did have to re-log into apartments.com, it seems like I'm not on the app anymore though and looking at it on mobile friendly deskop that I clicked through the app...I think the main reason I didn't want to do Cozy/Apartments was because of the recent integration. But maybe I'll do a split test and try it out too.

And yes that's a good point about uploading my own lease and digital doc storage! I would still advertise on Zillow and Apartments. Easy to re-activate my listing so it's not much work so I didn't add that row because I didn't care much about that. But yes a good point for others considering. I probably would want to use a different application so I didn't add that row either (I generally use mysmartmove, haven't compared that to Zillow or Apartments.com applications yet). All good points though.

Post: Alternatives to Cozy for Rent Collection

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32



I made a quick features comparison. These weren't all-encompassing features but enough for me to make a decision. After seeing that TurboTenant and Zillow can't take separate roommate payments, those two were out. I was really leaning towards Tellus and Rentler. The Tellus app interface is really cool and I like that it has a lot of extra features (like move in and move out reports you can share with tenants with photos in the app). I think I am going to give Rentler a try for now as it has the most features that I am interested in...for some reason am not as keen on Cozy at the moment. Happy to add any other rows and update this, or allow anyone to contribute to the Google Sheet and add another comparison/spice it up here: https://docs.google.com/spread...

Post: Choosing Rent Processing Platform

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32

I made a quick features comparison. These weren't all-encompassing features but enough for me to make a decision. After seeing that TurboTenant and Zillow can't take separate roommate payments, those two were out. I was really leaning towards Tellus and Rentler. The Tellus app interface is really cool and I like that it has a lot of extra features (like move in and move out reports you can share with tenants with photos in the app). I think I am going to give Rentler a try for now as it has the most features that I am interested in...for some reason am not as keen on Cozy at the moment. Happy to add any other rows and update this, or allow anyone to contribute to the Google Sheet and add another comparison/spice it up here: https://docs.google.com/spread...

Post: Alternatives to Cozy for Rent Collection

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32

Currently looking into payment processing options myself and have narrowed it down to Cozy, Rentler, TurboTenant, or Zillow at the moment because all are free for landlords and offer free ACH payments for tenants. Will be curious to see if you add TurboTenant to your tests! @Joe Splitrock you made a good point about feature comparison. Would be good to compare the features of each in addition to user experience. This would make a good article.

Post: Choosing Rent Processing Platform

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32

@Carolyn Fuller Thank you SO much. I'm glad I could read through that thread. I'm going to continue researching. I'll update here what platform I choose.

Post: Choosing Rent Processing Platform

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32
Originally posted by @Tony Clark:

Hi @Nikki Kofkin, I've been using Rent Redi and it's worked well for me so far - there are processing fees on the tenant side, so I may switch if I find something better, but it's been nice for an all in one solution for me. I'm running maintenance, leases, and online payments through it. I've been using a rent by the room strategy and have 5 "units", the software has been really user friendly on that front managing multiple units under the same property address. I think you can link multiple bank accounts to one user account, I haven't looked into it too far but it may fix the issue you've been having. Biggest downside is the fees.

Best of luck! Also, following this thread because I'd love to know what has worked for others.

Hey Tony, thanks for your reply! We will see if anyone else replies. but based on Carolyn's post above I might give Rentler a spin. I'll post an update.

Post: Choosing Rent Processing Platform

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32
Originally posted by @Carolyn Fuller:

Recently, a landlord on Bigger Pockets did a lot of research into alternatives to Cozy for rent collection. Here is what he reported about Rentler:

Rentler https://www.rentler.com Free. Favorite amongst tenants. Particularly good feedback on UI and tenant signup process and also because they report rent payments to credit bureaus, increasing tenant credit scores - that's a win for tenants AND us.

My Cozy account was moved to apartments.com at the beginning of the month. I'm sticking with it for now until I run into any snags. So far, the rent collection interface is pretty similar to the cozy interface. 

Carolyn thanks so much for your reply. Do you happen to have that post handy by chance? Good to hear about Rentler. I might give that a shot. Glad your experience with Cozy has also been positive.

Post: Choosing Rent Processing Platform

Nikki Kofkin
Pro Member
Posted
  • Real Estate Agent
  • Chicago, IL
  • Posts 82
  • Votes 32

Hi all! I am looking into getting a new rent payment processing platform. I want one that's free for both landlords and free ACH payments for tenants. From my research, my top 4 picks are Cozy (via Apartments.com), Rentler, TurboTenant, or Zillow. Wondering if anyone was deciding between any of these options, and why you picked what you did? 

A little backstory, I have one condo rental and will soon have two more units in the same building (house hacking it and living in the third). I have the two properties under one LLC per my tax advisor's direction. I opened two checking accounts for the business and was planning to have tenants use Zelle into the respective checking account but then found out this: "Unfortunately each business entity can only be associated to one checking account. At this time you can not set up another email for the same entity and have it directed to another account under that business. This could change in the future as we are continuously making enhancements to our online platform." So, I believe I need to find a payment processing platform so I can collect rents to deposit into my separate accounts.