@Mario Russo In case you need to hear it again in this forum, DON’T DO IT ! Lol.
But for real, I’m not a fan of Home warranty programs anymore and definitely don’t feel they are not worth the landlord expense. The perfect Buyer Beware scenario.
I’ve had a HORRIBLE experience with a home warranty company last year. The idea of a Home warranty sounds ideal, however, keep in mind HW Companies are in the claim business, less claims filed = more $$ in their pockets.
Long story short, broken HVAC at my property during WINTER TIME, had NO HEAT. I filed a claim immediately and requested the ticket as emergency to restore heat in my property (considered inhabitable). For SIX WEEKS they gave me the run-a-round that the part ($2,500) needed to fix my HVAC was being “shipped” but coincidentally never arrived. They could not provide me with a tracking number. I called, no joke here, at least 30 times (on hold for an average 20-30min each call before speaking to representative) demanding updates and answers. Their internal systems are jacked up and departments don’t communicate well with each other. Supervisors/managers were conveniently out of the office and never returned voicemails that I left. I fortunately had the funds to pay out of pocket to get the HVAC part and told them to refund me since I never received the part that they told me shipped. They were reluctant, of course, and only offered to pay 75% of my out of pocket costs. After 5 more calls and several social media posts to c-suit execs, marketing team, and the parent company, they finally did what was right and fully refunded me my out of pocket expenses. Nobody should have to go through the extremes like I did to have services warranty co are obligated and paid to do.
I’m sure not all warranty companies the same but this experience did it for me. No more. I don’t wish this process on my worst enemy. I decided going forward to allocate a portion of my budget strictly for capex repairs that would typically be covered by a warranty co.
Hope this shines some light for you.