All Forum Posts by: Natalie Cloutier

@Paul Zhang

Hi Paul :)

I agree with you. I also think every email or discussion you want to have with your tenants depends completely on your market, your relationship with them, your own financial situation, etc etc. This is new grounds for everyone so everyone’s gotta do what they think is best :)

@E.S. Burrell that was our exact thought process as well!! :)

@Kenneth Garrett oh I didn’t see this one! I’ll go check it out. Thanks :)

@Kirk R. I understand your debate! We debated the same but we got really positive responses from our tenants with our email. They understood our position

@Maurice Selva im glad you found some of this useful :) thank you for being kind!

@Patrick M. so why did you comment? Lol i posted this to help those who wanted to reach out.

@Gina Sgroa all depends on how you see it. We took this info from Brandon Turner’s suggestion on his podcast. We got great feedback from our tenants already so I think you’re overreacting a tad ;)

@Peter Nikic this is what we sent... (you’ll just have to edit for US since we’re canadian)

“Hello,

We have been continuing to monitor the situation surrounding COVID-19. We are sending an email to all our tenants to address any job layoffs or lack of funds caused by this outbreak.

We understand these are unprecedented times and that a lot of people may be confused and uncertain, especially when thinking of their financial stability. If you are experiencing financial issues due to this situation, we recommend staying up to date with the several government programs offering financial aid to those in need and to apply as soon as they become available.

If you are directly affected by the COVID-19 because you are sick or quarantined and you have not yet applied for EI benefits, please submit your application as soon as possible. We've included the link for more information: (link)

If you are still worried of not being able to pay next month's rent or any future rents and have exhausted all your options through borrowing from family members or other, we ask that you please send us an email prior to the rent's due date explaining your situation along with proper documentation. At that point we will assess and come up with a plan together. 

In the meantime, we would also like to inform you that due to isolation requirements, any maintenance request will need to be postponed until further notice, unless of a major issue. 

We want to sincerely thank those who are working hard within the essential services of our community and to all others who are staying home to help avoid the spread. 

Our best wishes to you and your families.”

@Arthur P. Here’s an email we wrote to our tenants if it helps anyone:

**NOTE: this is Canadian so you’ll have to edit it for US**

“Hello,

We have been continuing to monitor the situation surrounding COVID-19. We are sending an email to all our tenants to address any job layoffs or lack of funds caused by this outbreak.

We understand these are unprecedented times and that a lot of people may be confused and uncertain, especially when thinking of their financial stability. If you are experiencing financial issues due to this situation, we recommend staying up to date with the several government programs offering financial aid to those in need and to apply as soon as they become available.

If you are directly affected by the COVID-19 because you are sick or quarantined and you have not yet applied for EI benefits, please submit your application as soon as possible. We've included the link for more information: (link)

If you are still worried of not being able to pay next month's rent or any future rents and have exhausted all your options through borrowing from family members or other, we ask that you please send us an email prior to the rent's due date explaining your situation along with proper documentation. At that point we will assess and come up with a plan together. 

In the meantime, we would also like to inform you that due to isolation requirements, any maintenance request will need to be postponed until further notice, unless of a major issue. 

We want to sincerely thank those who are working hard within the essential services of our community and to all others who are staying home to help avoid the spread. 

Our best wishes to you and your families.”

I got a lot of questions on my Instagram yesterday about the email we wrote to our tenants addressing this outbreak so I decided to include the letter we wrote here in case it helps anybody :) I think a lot of landlords are struggling with coming up with the right words to explain how they’re willing to help but not to take advantage of them at the same time lol

****

NOTE: this is a Canadian version so you’ll have to edit it for the US.

*********

Hello,

We have been continuing to monitor the situation surrounding COVID-19. We are sending an email to all our tenants to address any job layoffs or lack of funds caused by this outbreak.

We understand these are unprecedented times and that a lot of people may be confused and uncertain, especially when thinking of their financial stability. If you are experiencing financial issues due to this situation, we recommend staying up to date with the several government programs offering financial aid to those in need and to apply as soon as they become available.

If you are directly affected by the COVID-19 because you are sick or quarantined and you have not yet applied for EI benefits, please submit your application as soon as possible. We've included the link for more information: (link)

If you are still worried of not being able to pay next month's rent or any future rents and have exhausted all your options through borrowing from family members or other, we ask that you please send us an email prior to the rent's due date explaining your situation along with proper documentation. At that point we will assess and come up with a plan together. 

In the meantime, we would also like to inform you that due to isolation requirements, any maintenance request will need to be postponed until further notice, unless of a major issue. 

We want to sincerely thank those who are working hard within the essential services of our community and to all others who are staying home to help avoid the spread. 

Our best wishes to you and your families. 

Rob & Nat