They have a great sales pitch, but rush to sign you up and not much after that. I was told they take care of everything when setting up LLC. I wouldn't have to worry about anything. Started in Aug of 2024. I am now just learning about the BOI form. When I was made aware by a colleague of mine I emailed them. The customer service informed me they didn't offer this service at the time and they were now informing clients they offer this service. They did not inform me. They also failed to make me aware of this form. Even if they couldnt offer the service to complete the form i would expect them to make me aware i needed to fill it out in the first 90 days as i am finding out now. I had to email them and they wanted to charge me. They also claimed its a new form that recently been required. Looks like is passed in 2022, effective this year. Not like they were unaware of this. They have since offered to comp me and do. Their customer service department is very responsive.
When selling a service as taking care of everything and handling the complete process, this includes all forms, liabilities and considerations for that particular need. The entire reason I hired a company is they are the experts and I expect them to take full accountability of making sure I am in the know and 100% compliant. I do not wish to waste my time watching videos,searching the internet for how tos and what I should be doing.
I have hired another company to handle all other aspects of my financial needs. I recommend anyone else do the same.
