December Update
The numbers look great this month! I've increased my prices because I expected more travelers for the holidays. A lot of people have family back in Michigan and it's a popular time to visit during the holiday. I've decided to take advantage by adjusting my prices higher 30% higher than the last month. I've hit a record month in revenue without booking all the days.
Despite the record month, I did have an issue with a guest...
One of my guests flooded the floor in the bathroom and it leaked into the kitchen below. My cleaner got there after the guest left and the bathroom floor was pooled with water. She thinks the guest overflowed the tub or accidentally left the water running when running a bath. This was coming through the floor right below the tub.
I contacted Airbnb support and they assured me they would pay for the damages, right now I'm going back and forth with their Case Manager.
I'm working on reassessing the damages now with my contractor, but it's going to be $3000 or so to fix the damages. This will be the true test of Airbnb to see if they stand behind their host guarantee program. I can file a claim with my regular insurance company, but I want to see if Airbnb actually backs up their hosts.
The biggest problem is now I'm booked the entire month and I have this damage to my property that needs to be addressed. It's possible that more guests could worsen the problem, but Airbnb has not given me any updates on canceling my current reservations. Right now I'm just trying to stick it out until January because I blocked 2 weeks off to address this issue. I cannot fix this damage to the property while guests are staying at the house and if I cancel their reservations on my end, I get punished.
I have blocked off 2 weeks in the beginning of January as that's the earliest time I can get access to the unit and have my contractor solve the issue. We'll see what Airbnb does up until that point.
In other news, I am deciding to turn another unit over into an Airbnb.
So far Airbnb I think is going well (other than this latest incident) and it's generating more income than I would normally receive with LTR. This next property is about 2 miles away from my existing Airbnb and it's a 2/1, 830sqft, SFH. Great location in relation to this one and it's not a duplex. If Airbnb, it will still rent for $1000/m, but I've already furnished it and I'm getting it ready to list. Will keep everyone updated on how this all progresses!