I have a tenant who, to no fault of her own or the landlord's, has had to endure dealing with a flooded kitchen due to a broken water pipe. The PM has been very responsive, but unfortunately does not handle this type of situation, and this is not a quick fix. So we've had to deal with insurance company, water/mold remediation company, ripping out the whole kitchen, ordering materials, scheduling subs, etc. Needless to say, it has been a daunting task coupled with a tenant that has bullied our PM company, threatened legal action, demanded reimbursements/credits for more than what should be allowed, even though she is utilizing the rest of the property to live/work. We have been courteous, professional, and have documented everything while being above board on repairs, communications, issuing rent credit, etc. She has purposefully missed appointments for subs to delay the process, only to complain how long the process is taking.
I like the idea of the Happy Clause and will be sure to incorporate that into the next lease, if allowable. The tenant moved here from out of town to this small town where we are reputable landlords and reputable PM's. I suppose she does not know it would be very difficult for her to rent elsewhere locally once word gets around how problematic of a tenant she is. Not to mention, she has lied about having pets, and we have a no pet policy in our leases, unless of course, it's a service animal.
