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All Forum Posts by: Michael Fucillo

Michael Fucillo has started 8 posts and replied 24 times.

Post: My first STR, what software?

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11
Quote from @Jonathan Gula:

I'm very interested about the Payout Statements you mentioned in Guesty.  Any way to post or send a sample of what one looks like?

Sorry for the delay here, pretty basic but serves the purpose and looks professional.

Post: Feedback on Rentvine

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11
Quote from @Nathan Gesner:
Quote from @Michael Fucillo:

I have not used RentVine but I know some large PM companies that use it and think it's great. Buildium is commonly recommended for smaller PM companies. I used them when I first started 13 years ago, but switched to something more robust when I hit 150+ units.

Software is a common question on BiggerPockets. Here are some things to consider:

  1. Most investors don't need software until they have 5-10 rentals. All you need is a single place to track tenant information, payment history, maintenance, and a few other things. You can easily do this on a spreadsheet and it will take less time to track than it would to find and learn a new software. If the software is not simplifying your life or making you more accurate, you shouldn't use it.
  2. Software does have extremely helpful features like online payments, marketing syndication (click a button and your property is advertised on multiple sites), electronic document review/signing, maintenance tracking, and owner reports. But do you really need that for your one rental?
  3. There's no perfect software out there. Every system you try will have flaws or you'll salivate over a feature that shows up in other software.

Some common names you'll see thrown around a lot: Stessa, Apartments.com, RentRedi, TenantCloud, Innago, RentManager, Avail, Rentec Direct, Doorloop, etc.

I recommend you search for each of those apps online and see what they offer, how much they charge, etc. Make a simple spreadsheet or written list with the features of each and see which ones appeal to you most. Try to narrow it down to your top 3-4. Once you have a short list, get an account with each one and run them through the wringer to see how they really function. Do one task at a time in each app so you can compare apples to apples.

  • Load a property with pictures and details.
  • Market that property.
  • See what your marketing looks like from the public's perspective.
  • Submit a fake application to see how easy the process is.
  • Run a credit/screening report on yourself.
  • Enter a maintenance request, assign a vendor, attach a fake invoice.
  • Enter charges to the tenant's ledger.
  • Enter recurring charges and automatic late fees.
  • Sign documents electronically.
  • Run owner reports.

After testing a few apps, one of them should stand out for you. Choose that one and use it. No system is perfect, so don't waste your time chasing after the next shiny object. You should only have to change when your current software has a flaw or lacking feature that is causing you to spend too much work on a work-around. Then you can consider researching and finding something that meets your needs better.

Thank you for your reply @Nathan Gesner!

I have started the process you mentioned about comparing different software and that is how I landed on rentvine.  I just had a demo call with rentvine this morning and it seems mostly perfect for what I’m looking for.  I also did a trial of buildium and liked it, but I felt rentvine was a little more user friendly.  

Understandably, it probably appears that I am jumping the gun with only 16 units (maybe I am). However, we just started STR property management and it would be very helpful/look more professional to have the ability to esign contracts, autogenerate payout statements, direct deposit payouts, ect. Also, the current system I use for LTR won't be sustainable as we continue to purchase. We will likely have to make an adjustment at some point, and I would rather perfect our systems while we are small. Every property/venture we add to the portfolio forces me to reinvent the systems we use. I would like software that will grow with us.

If I do choose to move forward with Rentvine, I will report back here.

Post: Feedback on Rentvine

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

Hello!

As the title suggests I'm looking for feedback on Rentvine from someone who has or does use it.  I have seen a lot of discussions on other PM software (Buildium, Propertyware, Property Manager, Appfolio, Yardi).  The appeal of Rentvine is the customer service and help getting set up.  I am not an accountant, but need to start using more sophisticated accounting software.  Rentvine's claim is that they offer help getting set up with double entry accounting.  

Additional features I like are free esigning and document management, online payments, tenant screening, maintenance requests, vendor payments, owner payouts, owner statements, communications at the  property level and with tenants.

Portfolio currently consists of:

Owned

7 family long term 

5 family long term 

2 Short term SF

Managed 

2 Short term SF

Future plans for growth are to continue buying LTRs and managing additional STRs.  I know the portfolio isn't huge, but it's somewhat diverse. It would be helpful to have some software to stay organized.  Currently using Stessa for accounting, apartments.com for rent collection and document sharing.  Everything else is manual (email, writing checks from the bank, ect).


Also open to any suggestions if you are using something that you think would fit these needs.


Thank you in advance!

Post: My first STR, what software?

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

I have used hospitable for a few years and liked it a lot.  This PMS is inexpensive and consistently adding new features.  

However, I recently switched to Guesty for the following reasons:

Direct booking site is included and easy to use (hospitable was in beta when I switched).  Guesty also integrates with stripe so you can accept bookings on your site, no manual processes required.  Previously a guest would request to book, then I would have to email them back to accept, put the booking into the calendar, and determine how the payment would be made.  You can also creat discount codes ( I like to send these to my previous guests to encourage direct bookings)

In platform reporting (hospitable only allows you to download the data to a csv)

Integration with wheelhouse 

Create payout statements if you are managing properties for other owners.

In app cleaner/maintenance management.  Cleaners get access to a portal where they can follow your checklists, submit photos, and mark tasks complete.  I now get a notification when the cleaners and hot tub maintenance complete the post stay tasks (previously I would have to check the cameras).


This sounds like I didn’t like hospitable, which isn’t true.  There were just some features/integrations that I was longing for.  

Post: Motel to Multi-family Conversion - Under Contract -

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

@Nathan H. Curious what type of tenant you are targeting for this project once complete?  I have a similar opportunity and most of what I find is marketed towards low-income housing.  If your project is not for low-income housing, then I would love to talk more about the details!

Post: Good Tenant Wants Boyfriend to Move in But...

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

Thank you all of you responses!  I thought it may be helpful to anyone else reading to follow up with where I landed.  

If you are a pro member, their is a bigger pockets form for adding someone to an existing lease.  I found this form to be perfect for addressing all of the issues mentioned above.  The lesson I learned on this one, was to give the form to the current and potential tenant and provide a deadline.  We are now past the move in date and I don't have the form back (no one has moved in yet).  Hope this helps someone!

Post: Good Tenant Wants Boyfriend to Move in But...

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

@Matthew Paul, love this perspective.  I felt like I was being unfair, but was having trouble reframing the situation.  In this same scenario, if the boat was a home, I would be looking at it totally differently.  I know there are a lot of differences between buying a boat and a home, but ultimately that is none of my business.  What is my business, is if he can afford to pay rent.  

What do you guys require for a debt to income ratio?  In this example current debt plus 1/2 rent would be 39.6%

As far as the boat goes, maybe down the road we can let the boat in for a fee.  We just acquired the property and I want to understand the other tenants better before I start making a change like this.  Also, the property is in VT and this may cause an issue with plowing.

@Dave E. Can you elaborate on , "if you do let him move in, he must be added to the lease. Period."  I apologize if the answer should be obvious, but this is my first experience being a landlord. 

Post: Good Tenant Wants Boyfriend to Move in But...

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

Thank you for the replies.  Scott, you are correct in terms of the relationships.  

I do plan to speak with the father/handyman/previous landlord.  This will weigh in heavily on my decision, as he is somewhat invested (Involves work and his daughter).  

The boat would be a no for any tenant.  

Chances are that I will allow him to move in, but I'm not sure of the best approach.  What are your thoughts on letting him move in, but not putting him on the lease?  Putting him on the lease, but having the current tenant be a co-signer (would this allow me to collect full rent even if he finds himself unable to pay?)

Post: Good Tenant Wants Boyfriend to Move in But...

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11
Originally posted by @Dena Puliatti:

Here's what I would do.  Gem up another lease for the storage building.  Set the rent and put in the lease that you will give a 30 day notice for vacating his things.  I would make the rent higher than a storage unit so that he is discouraged from storing his stuff there, and you can do what you want with that space whenever you feel like doing it.  Good job on telling him no on the boat.  Add that to your lease along with campers, 18 wheelers, ATVs, and whatever else you don't want on your property. 

I didn’t want to create a novel in my original post, but I should have mentioned that the other tenants are using the storage under the same conditions.  I want to be careful and treat everyone the same, but I do get a sense that this could get out of hand.


Thank you about the boat, and that will definitely be added to my leases.

Post: Good Tenant Wants Boyfriend to Move in But...

Michael FucilloPosted
  • Real Estate Agent
  • Randolph, NJ
  • Posts 24
  • Votes 11

Hello BP!

I'm new to landlording and looking for some advice.  I have a good tenant that wants her boyfriend to move in.  

The good:

His credit report shows zero missed payments

His girlfriend's father is our handyman and one of his previous landlords

He has been at his job since 2006

The bad:

He already asked to use some of the storage space to store gear for his hobbies

He just took out a loan for 105k for a boat (also 10k owed on car, makes 50k/yr)

He asked to store the boat on the property

So far I have said ok to storing the gear, but need to establish some ground rules (looking for advice here too).  Also, advised that we do not know our plans for the space and he may have to move his stuff out at some point in the future.  I told him no to the boat.

Please let me know what you would do in this situation.  Any advice is helpful (whether or not he cam move in, terms, ect).

Thank you in advance!