Quote from @Bhushan Shinkre:
@Bonnie Low - totally, I want to find the right landing spot with this issue with Baselane. As a user, I love the Baselane platform and was happy with it, until this ugliness revealed itself. I'm aware of your investing initiatives as we are part of the MTR investor group that meets every Friday, which is excellently run by you. I strongly believe that with 100% digital collections done via Baselane (including security deposit collection) and it's banking service is such a risky value proposition for investors like you and me, as at some point these type of situations will always happen ... and no one else is on the hook other that you as the owner / landlord. We do our best to run our businesses honestly and expect the same from rent collection / banking platforms such as Baselane. If they are going to refund even security deposit no questions asked and unbeknownst to you, why even offer that as a feature / service as part of digital collections to landlords? In fact, by doing so, you're breaking the lease terms by blankly refunding security deposits. The interesting part of all this is that Baselane has digital record of all payments (rent, security deposit) authorized by the tenant on their platform, and they are reverting all collections because of whatever claim a tenant makes as part of reversal?
@Bhushan Shinkre Just wondering if you were able to get this dispute settled. I was thinking about using either Baselane or Innago. I am sure most of the online platforms that take electronic payments bear the same risk, unless we don't use this kind of platform. So now it comes down to what action the company take to protect us, the landlords. Any update would be greatly appreciated. Thank you.
