Quote from @Paul Cox:
@Mei Li
Are you happy with Vacasa? They have reached out to us to try and get our Branson Property under their Management for a 20% management fee. Not sure I'm interested, but wanted to check with others that use them to get a feel for them.
Thanks
Paul
@Paul Cox
Hi Paul, my property is located in Ocean City, MD. So my situation may not apply to your market, but here's for your reference:
They are charging me 15%, which is very competitive in my market. Vacasa assigns one owner relationship manager to help you with on-site stuff. For any other requests, you can directly call their customer support portal, which always get connected during their operation hours (6am - 6pm PST, 7days a week), according to my experience. There's an owner portal where I can submit request such as changing the light bulb etc. That typically get taken cared of within a day or two.
My biggest problem with them is that each manager is handling way too many properties (mine was handling 150+), that they may not provide a timely/customized service to you. That posts a big challenge since I'm an out-of-state investor. Things like mailing and setting up a new set of kitchen wares may be difficult to coordinate.
Other than that, I'm in general pretty happy with them.