@Anne Wang
Hi Anne, I thought I would throw my opinion in here too.
Real Estate renting is not a passive job. Essentially, you are in a service industry. You have to maintain your property. And there are expectations that your tenant ought to have about a working infrastructure. Here are three things that I noticed about the situation.
1) It seems like the property was not quite ready for a renter. I run through a checklist of things before I rent out my properties. I snake the drains between every tenant, cleanout sink traps, put in new toilet guts, gutters should have been clean at handover, etc. I don't get as many maintenance calls this way.
2) When my tenant has a legitimate complaint such as a refrigerator. I replace it with a new one. I had a failing gas stove, I bought a brand new one. And I've bought refrigerators and trimmed trees and a few years later had to cut the whole tree down. Stuff does happen and either you have to deal with it yourself, or you have to contract it out, or hire a property manager as others have suggested.
3) I do not use a standard lease. I write my own lease and attempt to make it clear who is responsible for the big things. I spell out that the tenant maintains the property for normal things like mowing the lawn, edging, trimming the bushes, cleaning the gutters. If I have to do it, I will charge them. I keep adding to my lease template when I see things at other properties that I wouldn't want done at my own property. I put these things in the lease because if they do not do them, it is a breach of the contract. When I accept them as a tenant, before I hand over the keys, we sit down and read through every line of the contract. They initial every paragraph. I have a second document that is reserved for non-breach-of-contract things. For instance, the bathroom has a plastic tub, obviously, if they used scouring powder to clean it there would be scratches, so I wrote down products that are acceptable and not acceptable for different areas of the house. Obviously, if they damaged the tub or any other object, there are other provisions of the lease that require them to pay for damages.
I know that renting can sometimes be a pain, but it has its rewards too. You have to treat it like a business and think yourself through these problems. If you do not want to do the work yourself, there are others who can. Consider the property manager.