Hello! This is such a good question to post.
Problems between landlords and property managers are usually based on communication. Landlords might fail to express their expectations and some property managers may fail to express their obligations or level of service they're able to provide. Doing so on the first call can save so much time for both parties.
Your expectations listed aren't out of line or to high, you just have to find the right property manager that meets these criteria. Going with a licensed agent is suggested, as well as going with someone who is a member of a property management based organization such as NARPM (National Association of Residential Property Managers) or is certified as a property manager within their state.
My personal and professional thoughts on your expectations are in
bold below, please let me know if you have any other questions at all, thanks for your post! I hope this helps.
...
Is it unrealistic to have a manager drive by the home once every few
months to see if the landscape is dying or over run with weeds or beer
cans?
Not if they agreed to do so in the property management agreement. If this is something the agent agreed to do, then they'd be expected to. We rely heavily on HOA inspections for this, if there's no HOA we rely on neighbors and the city's compliance enforcement. We would do drive-by inspections if there are red flags we're made aware of, such as you have expressed here with the mess in front. Placing good tenants and providing them with clear expectations helps with this not being an issue.
It’s depressing and expensive to remove old dead trees. I had one
manager tell me they visit the home once per year, additional visits are
$70 each.
If this was agreed to or put in writing as a notice to you then the $70 after the first visit would be allowed.
Wholesale Prices vs Retail for Repairs: Should
a property manager have a handful of repair people that they can call
upon who charge wholesale prices rather than retail prices? My thinking
here is that a manager should be able to negotiate lower repair costs
since they can offer the service person more business.
PM's should have vendors on hand for contracted work, the prices might be negotiated to provide a discount since the PM most likely gives the vendor continued business. However this is not mandatory unless agreed upon in your PMA.
Good marketing: Bright, clean photos of the
home. Ability to post the home online on multiple venues if needed and
drive applicant interest and take applicant calls. My first property
manager somewhat lax at marketing and answering the phone. This created
increased vacancy times and lowering the rents. Eventually I had a
friend call the manager to express interest in a rental and she never
returned his call. I realized this was happening all of the time
A PM should be able to get vacancies filled in a timely manner and will usually have their own processes for filling vacancies that work. We ask for autonomy in this area but definitely take suggestions from our clients. Not answering back potential tenants is not professional, there should be systems in place to insure this does not happen.
Good judge of character: Screening applicants but also looking at the unwritten things such as sloppiness or the condition of the applicant’s vehicle.
Our landlords make the final decision on accepting or denying applicants going by a summary of the application we provide. We include all pertinent information found during the application process in the summary along with our thoughts on the applicants. We're always careful of what we specifically deny for to stay in line with Federal Fair Housing laws. Sometimes it may not be as simple as denying someone for having a dirty vehicle, as they may be borrowing the vehicle, it may be their second vehicle, or maybe they were just unable to clean it for some outside reason and it's a one off, etc. We've honed our application process and we feel it's resulted us in getting good tenants, but even then there's no guarantee since even the best tenants can go bad.
Financially Responsibility/fiduciary: Honest
accounting, timely payouts and paying of rental taxes. My second
property manager was great… or at least I thought they were until they
were shut down by the Arizona Department of Real Estate for embezzling
all of the security deposits.
It is not too much to ask for a property manager to be honest, this is not negotiable. An PM who is honest then they're not going to be perfect, if they claim to be perfect then they're not honest. Property management requires a huge level of trust. Mistakes will be made, it's how the property management office deals with them. It also takes diligence on the side of the landlord to check their statements regularly to find mistakes or in the worst case scenario to find signs of embezzlement or other nefarious activities.