Sue, I'm sorry if I misrepresented myself. The sewage problem has happened 3 times. The reason there has been a sewage problem in this place is because someone has put multiple tampons down the toilet each time the eviction is started. The plumber we hired for the first 2 times to fix the blockage told the tenant not to put tampons down the toilet, but somehow they keep ending up there. The 3rd time the plumber couldnt even get the snake down because there was a complete blockage. It ended up being a 3inch pvc pipe shoved down the cleanout blocking the sewage flow from the house. This was not an accident because there is a cap on the cleanout. So someone had to remove the cap, shove the pipe in and then replace the cap.
I never said the entire basement flooded with sewage, actually there was very little sewage that was in the toilet and small amount in tub. Had we not addressed it as soon as we did then sure it could have been a big mess. As for the time it took to fix the last problem... well it took a week but we told the plumbing company to make sure our tenant had service everytime before they left each day. Which they did and we notified the tenant that she had service. We are not bad landlords as it seems to me that you are implying. We have ALWAYS been very professional with our tenant. She has sent us text messages on what great people we are and how nice we have been to her. She knows that her lease is coming to an end and we gave her the notice not to renew her lease (because we have to fight to get the rent every month) 45 days in advance . She wants to continue to stay at our place and this is why she is now mad at us.
Your statement "Tenants are not ATMs. They are people, consumers expecting a fair return for the price they pay." None of this would be happening if the tenant would pay her rent. She has had local churchs pay her rent when it came time for eviction day. We have offered her from day 1 a discount of $25 if she paid in the first 5 days of the month. I have plenty more statements that I could tell you about but I am going to end this. I am sorry you feel the way you do, but we have been MORE than fair with our tenant.