All Forum Posts by: Lisa Hoover

In my former realtor life, I easily sold well over 100 nice higher end homes every year-- because I FOCUSED.

I developed a very organized system 

( felt like McDonalds as far as processing the client on-boarding-training then find it-buy it-close it part of transactions).

I chose my top 10 favorite parts of the Greater Charlotte MSA and I think clients were drawn to my success, in depth knowledge of each area.

The best part with a focused system is it permits quality time with clients.

If you will focus , develop your system --and perfect your support team of professionals, nothing can stop you and money just comes!

There is no reason you can't earn enough to pay cash for that Bend property (then it will be a cash flowing 

machine and you can also afford to buy a second home there (with cash).

CONSISTENCY IN EVERYTHING AND FOCUS

Hi

Is there a reason you aren't moving to Bend??

Which city will you choose to retire to one day??

I'm thinking it would be a challenge unless you had a "trainer" agent working for you in Bend to maintain a small office there to start your "BEND BRANDING CAMPAIGN"

sure you can it's basically a BPO."broker price opinion" depending on complexity it could be ~$150 to $600 and depending on detail you request

What types of insurance should a professional large pm company carry to protect MY SINGLE FAMILY HOME due to their neglect, poor management policies? I gave my $300,000 move-in ready beautiful vacant home to this large well known local co in Oct 2016. ( Ive owned and self-managed another very similar rental in the same subdivision-- since 1998--and it has never had one day of vacancy in 16 years-- rented at $1860.) This professional pm co put all utilities in their name on my new property and turned the hot water heater ON and the Water ON ( even tho the main water cutoff valve is easily accessible in the coat closet beside the garage, the entire 3 months they 'managed it'). They let the property sit VACANT OCT-NOV and on their "routine inspection on Dec 1, to make sure hobos had not moved in" they SAW the water heater in the garage was spewing (at full blast) A 20' stream/ fountain of HOT WATER and that the entire finished closed garage was covered COVERED !! on every surface (walls, ceiling in this 2 story garage) in thousands of " circular black mold blooms" the size of baseballs. The field property manager's reaction to the horrendous discovery? He shut the garage door and left-- with water still spewing. He calmly drove back to his company office 25 miles away . Meanwhile I had sent him an email the night before, asking if he even had one call or inquiry yet from a tenant prospect?? He calmly replied to my email around 1130 am the next day stating " there is an emergency situation at your property-- the situation was so horrible I couldn't even take a picture. There is a water leak in the garage -- do you want our in-house maintenance team to repair it, or do you want to do the repairs yourself?" I live 40 miles away, so I called the owner of the biggest plumbing co in the city and he and 2 techs dropped everything to get to the property within 10 minutes of my call. I had put a garage outdoor access remote on the outside of the house.. they couldn't get in thru that because THE POWER WAS NOW OFF. Luckily i had put a coded door knob on the kitchen door that opens to the deck-- i gave them the code and they were inside instantly. The water heater was STILL SPEWING WATER full blast in a stream so strong it was hitting the second story ceiling and hitting the ELECTRICAL PANEL also located in the garage and that's what had knocked out the power . The plumbers immediately turned off the inside water main cutoff and sent me photos of the EMERGENCY SITUATION the pm so calmly let me know about by email an hour earlier. i fired the pm co that instant and got on the phone to STATE FARM (my HOMEOWNERS/rental policy dwelling ins co) all while driving an hour to the property. i also called the city's best WATER EMERGENCY REMEDIATION COMpany while en route. When i got there, the water was turned off ( finally) the drywall ceiling had fallen in, the light fixtures destroyed, the garage door opener plastic case was HALF FULL OF WATER and there were 1000s of mold blooms on every surface and hundreds of stacks of spiky growing black mold (looked like iron fiilings we used to play with in that game we all had as kids where u use a magnet and drag the iron filings around to put hair and a mustache on the bald guy cartoon photo) the mold spikes were 1.5" tall on the wood railings and stairs going into the house, on all of my beautiful built in wooden garage shelves--- what a mess-- like the streets of Beirut after the bombs went off. and I don't have allergies -- but i could not even STAND inside the garage because the WET MOLD MILDEW SMELL was so strong it instantly gagged me and gave me a headache and i couldn't breathe. So here we are on Jan 17 and now i know that the BEST rental dwelling policy does NOT COVER MOLD REMEDIATION AT ALL ( so far $14,000) but it does cover water damage with a $2500 deductible... (damage bills so far total $16,000 for demolitions,etc BEFORE REPAIRS EVEN START for new flooring in bonus room above garage , new insulation, new drywall, paint , too much to list.. SO MY QUESTION IS what kind of insurance does my property manager carry (i hope they have it) that i can sue them for damages not covered by my homeowners rental dwelling policy??? i know the Errors&Ommissions all re firms are required to carry won't relate to this gross negligence. thank you to all insurance brokers on BP for your answer- thoughts. I'm going to send the above to NARPM to ask them the same question!!! i've already contacted an attorney. Meanwhile, my newly acquired property, closed sept 29, 2016 has been VACANT for months continues to be uninhabitable probably thru FEB 2017. High water bills and power bills (over $500 each per month and a $2500 deductible are staring me in the face and so far, not even an "i'm sorry" from the pm co.

Hi Robert thank you Well working in reverse order.. >>Why IS a beautiful home VACANT 3 months with not ONE tenant call or inquiry? (when a very comparable home in age & size across the street has zero days of vacancy for 15+ years? >>Why would any co leave water on and a HEAT HOT WATER (water heater ON) in a vacant house for 3 months ? >>who knows how long it had been since their "last inspection"? >> Icing on the Cake of Negligence: Who in their right mind, would upon SEEING a house ( DISCOVERY) just shut the door and leave, and drive 30 minutes back to their office with a water heater streaming full blast with 20 ft plume in the air hitting the ceiling and seeing drywall collapsing and walls covered in black mold NOT CALL IMMEDIATELY FOR HELP!!! OR AT THE LEAST.... TURN THE WATER MAIN INSIDE THE HOUSE OFF (a foot inside the house in a perfectly dry closet--turn a simple valve on/off). Who wouldn't instantly call THEIR OWN COMPANYS FULL TIME FULLY STAFFED MAINTENANCE TEAM or 411 call a local plumber or at a minimum FROM THE SITE email/text/ call the owner?? What kind of idiot does nothing and casually drives back to the office, settles down and starts checking email and casually REPLIES to an owners email " no , still zero tenant inquiries and by the way there is an emergency situation at your house that is so horrible i couldn't even take a photo-- do you want our maintenance crew to look at it OR do you want to take care of it yourself? I thought we hired competent professionals but feel like we HIRED a bumbling fool to destroy our property. So it sounds like this property mgmt company would have no kind of insurance? no business liability insurance? for my State Farm homeowners/rental dwelling ins to subrogate a claim for the damages not covered ($20,000) and my $2500 deductible. So it sounds like FIRST effort will be to have my attorney send them a polite letter with the costs incurred and a request for their response and reimbursement. Then if no appropriate response. we go to whatever is the next court "bigger than small claims court " with a lawsuit. We just got word from the mediation crew that huge amounts of mold are in the crawlspace, evidently the days/weeks of thousands of gallons of water went under the house instead of outside and down the driveway. I'm over here crying. The MOLD RELATED BILLS NOT COVERED BY MY RENTAL INSURANCE looks to be approaching $20,000. My rental policy only covers water damage (approaching $20,000 with a $2500 deductible to me.) Meanwhile the PM company has absolutely NO RESPONSE AS IF NOTHING HAS HAPPENED, not even an "i'm Sorry" your house is inhabitable. I did just receive a general notice email sent to all their customers, that they have fired their nincompoop employee real estate broker-property manager that had sole responsibility for my property.

Hi An $$ income to you idea

--- call and meet with the city-- probably the MAYOR-- therrr could be some excellent free grant $ , matching funds or tax incentives to build up this area--- very common...

you will have a FREE overall picture from the experts if u meet with the Planning/zoning Dept and the Mayor.

keep us posted!  best wishes 

What types of insurance should a professional large pm company carry to protect MY SINGLE FAMILY HOME due to their neglect, poor management policies? I gave my $300,000 move-in ready beautiful vacant home to this large well known local co in Oct 2016. ( Ive owned and self-managed another very similar rental in the same subdivision-- since 1998--and it has never had one day of vacancy in 16 years-- rented at $1860. This professional pm co put all utilities in their name on my new property and turned the hot water heater ON and the Water ON ( even tho the main water cutoff valve is easily accessible in the coat closet beside the garage. They let the property sit VACANT OCT-NOV and on their "routine inspection on Dec 1, to make sure hobos had not moved in" they SAW the water heater in the garage was spewing (at full blast) A 20' stream/ fountain of HOT WATER and that the entire finished closed garage was covered COVERED !! on every surface (walls, ceiling in this 2 story garage) in thousands of " circular black mold blooms" The field property manager's reaction to the horrendous discovery? He shut the garage door and left-- with water still spewing. He calmly drove back to his company office 25 miles away . Meanwhile I had sent him an email the night before, asking if he even had one call or inquiry yet from a tenant prospect?? He calmly replied to my email around 1130 am the next day stating " there is an emergency situation at your property-- the situation was so horrible I couldn't even take a picture. There is a water leak in the garage -- do you want our in-house maintenance team to repair it, or do you want to do the repairs yourself?" I live 40 miles away, so I called the owner of the biggest plumbing co in the city and he and 2 techs drpped everything to get to the property within 10 minutes of my call. I had put a garage outdoor access remote on the outside of the house.. they couldn't get in thru that because THE POWER WAS NOW OFF. Luckily i had put a coded door knob on the kitchen door that opens to the deck-- i gave them the code and they were inside instantly. The water heater was STILL SPEWING WATER full blast in a stream so strong it was hitting the second story ceiling and hitting the ELECTRICAL PANEL also located in the garage and that's what had knocked out the power . The plumbers immediately turned off the inside water main cutoff and sent me photos of the EMERGENCY SITUATION the pm so calmly let me know about by email an hour earlier. i fired the pm co that instant and got on the phone to start farm (my rental policy ins co) while driving an hour to the property. i also called the city's best WATER EMERGENCY REMEDIATION COMpany while en route. When i got there, the water was turned off ( finally) the drywall ceiling had fallen in, the light fixtures destroyed, the garage door open case was HALF FULL OF WATER and there were 1000s of mold blooms on every surface and hundreds of stacks of spiky growing black mold (looked like iron fiilings we used to play with in that game we all had as kids where u use a magnet and drag the iron filings around to put hair and a mustache on the bald guy cartoon photo) the mold spikes were 1.5" tall on the woot railings and stairs going into the house, on all of my beautiful built in wooden garage shelves--- what a mess-- like the streets of Beirut after the bombs went off and I don't have allergies -- but i could not even STAND inside the garage because the WET MOLD MILDEW SMELL was so strong it instantly gagged me and gave me a headache and i couldn't breathe. So here Ewe are on Jan 17 and now i know that the BEST rental dwelling policy dies NOT COVER MOLD REMEDIATION AT ALL ( so far $14,000) but it does cover water damage with a $2500 deductible... (damage bills so far total $16,000 for demolitions,etc BEFORE REPAIRS EVEN START for new carpet in bonus room above garage , new insulation, new drywall, paint , too much to list.. SO MY QUESTION IS what kind of insurance does my property manager carry (i hope they have it) that i can sue them for damages not covered by my homeowners rental dwelling policy??? i know the Errors&Ommissions all re firms are required to carry won't relate to this gross negligence. thank you to all insurance brokers on BP for your answer. I'm going to send the above to NARPM to ask them the same question!!! i've already contacted an attorney.

Hi Ognen, 

I've been right where you are with a project in Charlotte, NC.

After years of "what ifs"  I finally did the obvious... I met with several people at the city planning and zoning and BINGO... they said

"highest and best use for that address is a Medical Office Bldg, 40' tall, blah blah blah "

and they were right!  Choose long experienced people on staff-- this is not a question for someone that's been  working in planning for 5 years-- you want the wonderful respected old timers.

(BP wasn't around in 2010 when i started this project development.

So maybe i can save you a few $1000

aome shoe leather and the time of meeting with market study people, zoning consultants and re commercial brokers. ). 

Hi Christian thanks for meeting with me today ill be about 10 mins late i have this wonderful investor client that is moving to the USA arrives next week so i picked out a house for him, he bought with cash and ordered ~~~ $8000 in furniture kitchen items, so i was over there all day every day this week with TEAMS unpacking and setting up and owww even tho i had so much fun taking care of this i guess i need to realize owwww i'm not 22 anymore #weekendwarrior #callthemedics

Hi

I live at 7612 Ballantyne Commons Parkway : )

I'm 60!!! it's time to retire : )

So I'm not a competitor to anyone for properties, I'm a consultant and investor trainer (free to people that help me).

Where's a good place to meet?

If you are ok to drive south, there is Rush coffee at Ballantyne Village

If you can come down here

ill show you a property in Ballantyne that is residential, but could be rezoned to commercial : )

Maybe 11am?

i'm old, takes me a bit to get rolling in the morning.