Hi @Jay Scott, as a lot of people have stated here, screening is really important. I’m very familiar with Buildium, and their tenant screening is good, but you also have to do your part of that screening as well. This includes a photo copy of the prospective tenants ID’s, Income Verification, Employment Verification, and rental history verification.
There are a few things that could have happened/tips moving forward... just IMO.
1) He just lost his job, so when he was run on Builidum it could still show he worked there if it was recent.
2) If there was no photo ID verification, then this could be a stolen identity
3) Always make sure to screen everyone 18 and older. You stayed there were 3 kids, so was there also another adult?
4) Always get proof of income
5) Security deposit and first months rent always should be verified funds. Never take ACH, a personal check, credit card ect. for either of these. Make sure it is always a cashiers check or money order.
6) Check out Facebook pages, social media, google searches ect. The internet has a wealth of information, and can give you a good sense for the type of person they are.
7) Learn from mistakes and move forward!
Best of luck-LK