@John Kutrzeba
I’d never sell a property that’s making money unless I had to sell it for cash flow to buy a better income producing property.
I’m curious as to why you have a management company. It’s hard to make money on one property with a third party involved.
I think you should manage it yourself and when the tenant complains about something ask them what they want you to do. Usually if they are dealing with the owner a real person and not a big management company then they will not want to take advantage of you they will just want things fixed promptly. Most tenants understand and really will tell you exactly what their needs are if you ask. We try to make our properties tenant proof before we rent them out. That way we have fewer calls. But we don’t like to spend money on maintenance if we don’t have to.
For example if the bedroom door knob keeps knocking a hole in the drywall and you fix it every time a tenant moves out. Then stop fixing it and if they don’t complain then you saved 50$.
Also I want to add this. The management company usually gets some kind of financial gain by having vendors repair your property. And that do not care how much it costs they just want to get it fixed as easily as possible. If they have an expensive plumber they don’t care as long as the plumber makes their job easy.
One thing that may work for you would be to enter into a lease option with the tenant. They can become the owner and they can do the maintenance. Then not only will they make repairs and improve the property they will also take better care of it. Hope this helps. Gabe