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All Forum Posts by: Kristin Boekhoff

Kristin Boekhoff has started 4 posts and replied 12 times.

Post: Property Management Software Suggestions?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5
Quote from @Sarah Rosko:

Hi Kristin! I agree with Jill—Buildium has been a great choice for us. Compared to other software, a standout feature is its texting option, which allows you to view and manage all tenant communications in one place. Anyone with access can read and reply to messages, which is incredibly useful. For general calls and messages with leads, rental owners, etc., we use OpenPhone. It allows multiple lines—such as a main office line, MTR/LTR inquiries, vendors, and rental owners—making communication easy and organized.

 Thanks @Sarah Rosko and @Jill F. I have an appointment set up with Buildium tomorrow!

Post: Property Management Software Suggestions?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

I honestly don't have a clue. Hoping for less than $100/ mo while I am getting started though. I think I pay around $50 now for REI Hub + RentRedi-REI integration...

Post: 3 story - 20,000 Square foot family building - please help

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

Hi William!

I would start by checking out a few things:

1) CAN you convert the building into multifamily? Check with your local planning and zoning office to see if that is permitted on your parcel. Just because there are properties nearby that allow multifamily does not mean that it is allowed on YOUR property. You can also hire a local architect to do a regulatory review for you. They can research that for you and can also tell you what things you will need to do to bring it up to code for a multifamily property.

2) If you are not familiar with financial modeling for multifamily, I would recommend a few resources. The first is Brandon Turner's book Multifamily Millionaire (available in the BP store). BP also has a multifamily bootcamp.

3) Create your financial model to see if the deal makes sense. Figure out the gross income the property would bring in (I often use Zillow to see what the rents are in the area BP also has a rent calculator) and and subtract the expenses you will have (i.e. RE taxes, insurance, property management fee, pest control, garbage removal, utilities, repairs and maintenance, vacancy, cap ex, etc.) I am assuming you will use debt to renovate the property, so figure out what your debt service payment would be. Gross income - expenses = net operating income (NOI). NOI/ debt service payment = debt service coverage ratio (DSCR). Most lenders will require a DSCR of at least 1.2 to lend on the property.

This is a rough and simplistic model, but doing these basic calculations will give you an idea if your deal "pencils out" or not. It looks like you are a BP Pro member, so you can also use their Rental Property calculator to help you work through the numbers.

Good luck!

Post: Property Management Software Suggestions?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

I currently have two rental properties and will be adding five more units shortly. I am self-managing and am looking for some software to help. I have my two existing tenants set up on RentRedi, but the software is not really working for me. I would like my tenants to be able to be set up for autopayments, but RentRedi only allows for monthly autopayments of rent only. (I have a separate monthly water bill that also needs to be paid and I have one tenant that is on bi-weekly payments.) I like that RentRedi integrates with my accounting software (REI Hub), but managing tenant payments is very cumbersome. I can set up bi-weekly payments, but the tenant can't set up autopay for them.

Also, RentRedi does not have the abilty to communicate with my tenants or to get notifications on my phone - both are things I am looking for in my property management software. I can send messages out to my tenants, but they can't reply, so I end up having to contact them with my personal phone number or directly via email. Not too keen to give all of my tenants my personal information! I would really like to keep all communication about maintenance requests, rent collection, etc. inside the software. I would also like to get notifications on my phone when my tenants pay rent or log a maintenance request.

Can anyone recommend some software that does all of these things??

Thanks in advance!

Post: Practical Questions for Small Multifamily

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

Thanks everyone!

Post: Practical Questions for Small Multifamily

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

I am about to purchase my first small multifamily (5-unit) property and plan on initially managing it myself. I have some practical questions:

1) How often do you clean the common areas?

2) How often do you do pest control treatments?

3) What are the rules around snow removal? (I live in Florida, we don't have that here! :) )

4) Do you heat/ air condition the common area? (Which is just a hallway/ staircase plus the basement where the laundry is as it is a 3-story rowhouse walkup; right now there is no HVAC at all - it is a large rehab project.)

5) Are there any discounts for leasing fees usually if the agent is leasing multiple units? (The tradition here is one month's rent for the fee.)

6) How does trash normally work? Does each tenant keep their own garbage can and then put it out every week? Do you have a common dumpster? (And if so, how do you prevent everyone in the neighborhood from using it?)

Thanks!!

Post: 5 months using RentRedi and I HATE it

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

I use REI Hub. It integrates with RentRedi so you can still use their rent collection capabilities (which I do like), but I think it is a more robust landlord-friendly accouting software. The cost is also MUCH cheaper than Quickbooks and it allows you to set up different properties that you can run reports against, have separate dashboards on, etc. The support is also excellent.

Post: Bad Start Letter?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

Thanks, yes I am self-managing. This is my first tenant and it is quite stressful when she doesn't pay on time! I understand how if you live in a state where you can implement penalties for late payment (this is day 11 now, so today she is out of the mandatory grace period) it may be easier to incentivize residents to pay on time (in Florida, where I live, they start eviction proceedings on the third day after you are late), but in areas like Baltimore that are more tenant-friendly, what do you do to incentivize people to pay on time? I certainly don't want to harrass her - she is a single mom like me and I am sure has a lot going on - but I can't afford to foot the bill for all of my mortgages (working on properties 2 & 3 now) if my tenants don't pay... I also don't want to have to evict her if I can avoid it because that is very expensive and time-consuming, but I want to start her out with good payment habits! :) 

Post: Bad Start Letter?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

Rent is due on the 1st per our lease. If she doesn't pay until the second, she is one day late, even though I can't charge her a late fee until after she has been 10 days late. 

Post: Bad Start Letter?

Kristin Boekhoff
Pro Member
Posted
  • Orlando, Baltimore
  • Posts 12
  • Votes 5

I put a tenant in my first rental property two months ago. Last month she paid the rent seven days late and this month she is ten days late and counting. (In Baltimore City there is a mandatory 10-day grace period and in Maryland the max late fee you can charge is 5%.) I happened to speak with the leasing agent who found her and she suggested that I send her a "bad start" letter. Has anyone else done this? If so, any suggestions of what to put in the letter?