Originally posted by @Colin Smith:
Figured I'd chime in with my experience with Spartan.
I've also purchased a property with Spartan and I am experiencing something similar. I closed at the end of March and I still haven't received payments for moved in tenants. They leased it out at the end of July and basically made it clear to me my only option would be Section 8 which would have been fine if I had known that going in but it seemed like they went for it because they weren't able to rent it any other way. The only updates I get are when I pester Scott with emails. Whenever he gives me an estimated date for something, I just tack on a month or two because the dates he gives have never been accurate, or even close to accurate. Even during the closing process, I was always leading in the communication. The person I was communicating with left the company and I was sending emails to a nonexistent email for a week and a half before I had to reach out to Clayton here on BP to find that out.
Overall, I'd rate the experience so far as inefficient and nerve-wracking. I've gotten no emails on major updates during the process, very hand-wavy timelines of the process which always seem to take longer than what I am told and no tenant for 4 months in what was supposed to be a hot rental market during a good time to find tenants, Spring/Summer. On top of that, even with a tenant in the property, payments aren't coming in. I am pretty disappointed with this whole process and to be honest, there is no way I'd buy another property from Spartan at this point. I don't think there's any excuse for this treatment. I get better service at McDonalds. My wife and I expected a much higher standard when we signed up with Spartan and it seems like they haven't managed the growth of their company properly in the past year.
Hi Colin,
Can you explain why Spartan felt like they could only rent out to section 8? Is it because of the location? I'm interested in investing in Birmingham, but reading all these comments about long vacancies is giving me some pause. Just looking at data from wikipedia, Birmingham has had consistent negative population growth and although it ranks 49th in the list of major metropolitan statistical areas, it has one of the lowest growths of the top 50 MSAs. My concern is that maybe there is not enough people entering the Birmingham market to match the amount of investors buying rental properties there. What type of data on vacancy rates were you given?