John and Thomas,
Yes, I agree with the feelings of anger - but I also appreciated the humor.
I really had to work to keep my husband away from her - it still is a very uneasy relationship - he is the one really doing the woodwork restoration and he is still furious!
I did talk with her and she, of course, has experience and has renovated and will just strip it, stain it and, what? Shellac? Really? Why?
Yes, Jim, she absolutely thinks it is better now. When the photos of her 'surprise' hit my phone, I almost fainted. It is hard for me to comprehend why she thought she could do this.
Yes, totally non-repentant. And, yes, no way I am letting her anywhere near it with a heat gun.
Max, based on everything I have read and experience so far, stripping would be a very last resort. We have become very experienced with the heat gun and, Jim, I appreciate your vote of confidence. I am hoping you are correct.
I read another post from someone who has the ultimate fixer-upper as a tenant. in addition to that, this one wants everything HER color, and HER style. Without consulting us, she removed the up/down shades we put up because they were the wrong color!
My next agreement will be worded very carefully and they will have to check with up before they change the toilet paper roll!!!!! We did allow painting but were specific about where (NOT in this location) and how much (she totally killed that budget and expected full payment!!!).
We are in Minnesota which isn't the best or the worst. Tenants have a lot of power but I have emails. Still, going to court is a pain and there is no way for her to rectify. She is patching and returning everything else to move in condition (why do people have to hang stuff on every wall!!??) so that is really more important at this time.
I will just be much more aware as I rent again.
Thank you all for your comments!