Thank you for your opinion Steve, but why do you think an agent should be entitled to collect a tidy sum of money from the sale? With Redfin and Zillow, the clients do a lot of their own searching. Plus now you have docusign, and it isn't half the work it used to be, I know, my mom was a broker, I grew up as the daughter of a major realtor (deceased now). An agent has a responsibility to represent and PROTECT their clients, even from naivety.
It was her mistake that she did not properly identify the refrigerator. I actually had it on tape while I was filming the kitchen, her actually saying the words Jenn-air fridge as she was taking notes to later put in the contract. It is the agents job to protect their client at all times, and represent their best interest. That is what they are paid to do. It never entered our minds that the seller would be unethical, posting a promise of a product and then not following through. The agent, having had endless experience, should have been on top of that possibility. When we read the contract it all seemed fine to us lay people.
Thankfully she is a quality agent and has high ethics and made a bad situation right. Lesson learned for all three of us.
And with the way she corrected the matter, she will probably make twice as much from us, because we will certainly use her again when we sell our other home (we have two properties) and buy another, which is our plan in a couple years.
Thank you for taking the time to give me your advice. I will certainly get out my Mr. Magoo magnifying glass when the next contract presents itself!
