@Stephen Benson I would be careful, there is some misinformation in the post. If a professional attests that the tenant requires an emotional support animal, there is no training or certification required of the animal.
In ADA which applies to all businesses, only service animals are allowed but in housing (FHAA) and airlines (ACAA), the right is also extended to disabled persons that need animals that only provide emotional support.
The landlord does not have the right to choose the professional who writes the letter verifying that the tenant requires a service animal (including an esa). They can’t disregard it based on where the tenant found them- such as online. The tenant does not have to disclose prior to application approval that they require a service animal in order to prevent discrimination.
If it would cause a hardship and your insurance may get cancelled, HUD expects you to look elsewhere for insurance. If you can prove that you did without success, you may have a stance. Keep in mind that Hud has filed discrimination lawsuits on other landlords who have refused to take pit bull emotional support animals. Actually, there have been many lawsuits filed with different outcomes. I hope we have more reasonable solutions and clarity soon. The landlord cannot require that the service animal be neutered. I don't know if it is legal to require insurance but I would get legal advice first.
With all of that being said, we have seen so many people lie about a disability in an attempt to use this as a loophole to get landlords to take vicious breed dogs. Not only is this dangerous since many of these dog breeds have the highest fatality rates in attacks on people, but it is also extremely unfair to disabled individuals who are truly in need of service animals.
I am sorry to have to post this. It is extremely frustrating for landlords and is hard to swallow but this is my understanding from extensive research.