Hi all, just wondering if I could get a bit more feedback on this situation.
If you remember, a pipe burst in my rental property back in January. After the property manager filed a claim, the insurance company said it needed proof that the heating was turned on at the time of the flooding. Since then, the property manager hasn't been able to produce anything to show that the heating was on—though they repeatedly say it was. Instead, they just keep saying things like "we've never seen anything like this in 10 years of business." Sigh.
Recently the PM tried contacting the utility company to access the tenant's former bills, but the utility company turned them away, saying no one but the tenant could have access.
I've personally tried to contact the former tenants and ask for the receipt of the utility bill, but their phone numbers have changed in the meanwhile and I've had no luck.
Now the PM is not really responding to my messages, just saying they don't know what to do.
What might be another option for me here? Does it make sense to talk to an attorney? Perhaps a bigger question is whether or not the PM is really being as helpful as they could be—it doesn't seem like they've really tried all the possible solutions.
Any and all feedback or suggestions would be so welcome, thanks!