Ok,
That is good to know. The key to short sales is persistence. Loss mitigation departments are completely overwhelmed. They routinely lose files. Different people in the same department will have a different version of the truth every time you talk to them.
It is hard to explain how disorganized the banks are, until you go through it a few times. Here is the basic process:
1. Find a short sale prospect
2. Make an offer to the bank (and signed by the seller)
3. Negotiate with the bank. You will also need to negotiate for the seller. The bank will require the seller to "qualify" for the short sale. Some items the bank will require from the seller are: hardship letter, pay stubs, bank statements, tax returns, financial worksheet, etc...Many times, it will behoove the investor to help the home owner complete their home-work
4. The bank will order a Broker Price Opinion (BPO). This is a critical step. Expert opinions vary, but most agree that banks normally accept offers within 80% of the BPO value.
***Here is the neat part. The person conducting the BPO is sometimes a real estate agent and sometimes an appraiser. Either way, valuing property is much more difficult to do now-a-days. MONEY IS MADE ON THE BPO. Getting the bank convinced that the property's value is eroding is critical.
5. The bank will either accept or counter your offer
6. Proceed accordingly.
That is a very brief summary of the process.
hope it helps a little.
dave