Thanks @Joesph, I thought no one would ever ask:)
I pose the question because we are such a new idea - it requires rethinking the role of the landlord and real estate investor.
I started investing in real estate when I was 14 and was always frustrated by software that I continuously had to pay for - update or more units.
So how do we make money - we provide a top tier property management system to landlords for free, because we know that 14 million landlords don't use a property management company or are property managers with less than 75 units and therefore don't have a maintenance crew, plumber, painters, cleaning crew, landscapers, appliance warehouses, roofers, sheet-rockers, legal counsel, Realtor, etc...., so we provide them to you through a bidding portal. Those ServicePros pay for your system at $35/month. The landlord is really the asset as they spend on average $2,500 a year per rental on repair type expenses, so we help you coordinate and track all that spending and assist local ServicePros in providing bids for any work you might need.
You can do screening and payments, but we don't charge, instead provide you options of companies that do it and you decide how much to pay them. We are a marketplace and the ServicePros see us as part of their marketing budget.
Soon we will have functions for REI to track their whole investment from purchase to sell and everything in between - free. Taking a model that is profitable in one City and then scaling it to the world (in 23 countries now) takes a little time, so some of our functions are up and coming:)
If I may, I have a question for you: how do you typically communicate with your tenant?
Thanks
Joe