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All Forum Posts by: Jessica Stern

Jessica Stern has started 11 posts and replied 31 times.

Post: Bad contractor problems

Jessica SternPosted
  • Posts 31
  • Votes 27
Quote from @Account Closed:
Quote from @Jessica Stern:

Hi everyone. Unfortunately I need some advice about collecting money from a contractor who owes me $1500. I have tried everything to reach out and collect (and have full documentation to support my case, including texts where he admits he owes me) but nothing has worked. It’s been 4 months now and he’s ghosted me, my agent, everyone. 

Does anyone have experience with this situation? Have you been able to get the money back? Thanks 

Need to know the type of contractor, state and why does a contractor owe YOU money, usually it's the other way around.


 General contractor, Pennsylvania, I paid him a deposit for some work but then the job fell through (failed inspection)

Post: Bad contractor problems

Jessica SternPosted
  • Posts 31
  • Votes 27

Hi everyone. Unfortunately I need some advice about collecting money from a contractor who owes me $1500. I have tried everything to reach out and collect (and have full documentation to support my case, including texts where he admits he owes me) but nothing has worked. It’s been 4 months now and he’s ghosted me, my agent, everyone. 

Does anyone have experience with this situation? Have you been able to get the money back? Thanks 

Quote from @Connie Phung:

@Jessica Stern Congrats! I am closing on my first Philly property next week and I reside in California. 

I just reviewed the City's Rental License Application requirement https://www.phila.gov/media/20230502102646/L_023_F_Rental-Li...

"If the owner/ operator resides outside of Philadelphia, an agent who resides within the city limits must be designated by the owner/operator." The definition of a "designated agent" is essentially a property manager. For this reason alone unfortunately I feel like I have no choice but to hire a property manager. 


Best of luck!


Wow! Super helpful! Thank you 🙏🏼 

Quote from @Travis Bohling:

Congratulations Jessica!

Great question but it is hard to give a recommendation to such a personal decision. Maybe think through it like this:

Is the value of your free time worth more or less than the cost of management?

Is the satisfaction from mastering this skill greater or less than the heartache and stress you may endure?

Happy to chat further if you want to dive deeper on the questions above.


 Really good points. Thank you 

Quote from @Marc Globensky:

It depends on the properties you buy. Some properties based on location, age of mechanical equipment, and property health are incredibly costly upfront if nothings been updated. Having a PM that has preferred vendors/contractors and an internal maintenance staff typically save you money because your pm gets discounts for the business they provide the vendors/contractors. If your properties are older than 10 years, I'd hire a PM and hang on for a bumpy 5 years it'll be expensive even if you do BRRRRR there's always something wrong. Additionally, if you've never livid in that market a PM is a Pro in that area and can better provide insight on what rents really should be and what type of tenants to market to for your property types. Your PM also has the advantage of seeing the tenants before leasing it out were as it might not be advantageous for you to spend two hours commuting just to let a prospective tenant view your property. A PM would also have more experience dealing with bone heads that maybe aren't the best of people to rent to based off a single conversation. My wife and I manage our rentals in Indiana but not in Texas, but we currently live in Arizona. the biggest reason is my experience in property management and high expectations of property managers puts me in a position to think most of the PMs in Indianapolis are garbage and or incompetent at their jobs... I have tons of horror stories in dealing with 3 different property managers in Indianapolis. However, the ones in Texas are great and will never manage my rental their as long as they keep up the great work.

I will tell you though when you start interviewing PMs you need to ask these questions.... When I found out that some states charge these things, I realized I overpaid for my rentals, and it made my propeties immediately lose money.

Do you have an in-house maintenance team? How many people are the team? How do you charge for their repairs? Is it included in your property management fee or additional?

What does your fee structure look like? Is it a flat fee ie 100 dollars a door or 10% of rents? Do you charge for new leases and lease renewals? If so how much? Do you offer discounts for the more properties I provide you?

How long are your unit turns taking at the moment? What's the average cost of the turns?

What are your new tenant qualifiers that you look for? IE does the tenant have to make 2x rent or higher? IE what does an acceptable criminal history look like? What credit score gets a new tenant accepted? What do you charge for a class C security deposit? 2x rent? What type of properties do you currently manage?

These questions in my opinion are the most valuable. How the pm treats their rental requirements will determine if they are good at managing your assets. I had a property sit vacant for 3 months because the PM required a 3x deposit and income requirement in a class C minimum wage neighborhood. You don't charge that for class C. At most security deposit should be 1 month rent, and gross income should be 2.5x income tops, but not less than 2x income. Obviously, it depends on local laws, but knowing your local micro market makes the difference when marketing.


 Thank you SO much for this response! Extremely helpful. 

Quote from @Randy Hopkins:

Remote mgmt is HARD.(anything farther than ~2 hours.  Especially when the house flips.

  I have 10 properties.  Manage 9 of them that are all within 5 miles of my house.  The last one is 1,200 miles away, and it is managed by a Property Manager.

Pay the 6%-8% and the fees for a PM. You'll be glad you did. It will cut into your CAP-Rate, but you'll likely get higher rent to support the decision.

(all comments are my own uneducated opinon)


 Totally get what you’re saying. Thank you for the advice!

Quote from @Michael Smythe:

Why are novice investors always short-sighted about, "upfront costs and monthly fee for the property management"?

Following your logic, why did you pay all the real estate commissions, title fees, appraisal costs, etc.? Why didn't those, "seem steep to me"?

@Greg Scott stated it best, so stop being so foolish!


 Calling me foolish is taking it a liiiittle too far. Message received but work on your delivery ;)

Quote from @Sheryl Sitman:

@Jessica Stern  Great question and good that you are seeking advice. I live just shy of an hour from Philly and have a portfolio that includes Philadelphia and  many other areas around the country. But even in Philly, I do NOT self manage. My reasons: I do not have the personality for managing tenant relations which in a city especially, can get complicated; I am an investor - not a landlord. In other words, I spend my time on developing my portfolio, analyzing markets and other projects related to RE rather than dedicating time to vetting tenants, replacing smoke detector batteries, chasing a delinquent payment, administering paperwork (lots of it in Philly). Also, my intention in becoming an investor was to live my life more freely - and now I travel extensively, often leaving the country for a month+ at a time. That would be challenging if I self managed.  I worked my way through FOUR Property Management companies here before landing on one I am able to work well with. If you do self manage, I also have a great property maintenance for you :-)  I manage the FB group Philadelphia Landlords Connect which  you may want to join. Feel free to reach out 


 So much valuable insight here. Thank you so much! 

Hi everyone,

I am about to close on my first two properties in Philly next week (woohoo!) and cannot decide if I should hire a property management company, or self-manage the future renters.

I have a full-time job and live two hours away in NYC, but the upfront costs and monthly fee for the property management services seem steep to me.

Anyone feel passionate about this either way?


thank you!

On a similar note, I am about to close on two properties in Philly and cannot decide if I want to hire a property management company, or self-manage the renters. 

I have a full-time job and live two hours from these houses (in NYC), but the upfront costs and monthly fee for the property management services seem steep to me. 

Anyone feel passionate about this either way?