Hi Everyone,
I've been doing my research and cannot find a solid answer to this question, and maybe that's because it does not exist. I work with a small short term property management company that is struggling with a process for non-Airbnb bookings (i.e. HomeAway, Booking.com, Expedia, TripAdvisor) where the process for damages is a little more difficult (i.e. no Resolution Center) and we have to handle credit card processing.
We are trying to protect ourselves from 1. guest damages, and 2. credit card charge-backs or disputes.
Collecting + refunding damage deposits and also keeping track of signed rental agreements with a ton of listings is not easily scaleable. We do not have a front desk for check in, guests can check in directly at their unit.
Is anyone in a similar situation? How are you solving this issue?
Thanks!
Jessica
