All Forum Posts by: Jerry Miller

@Andrew Kerr thanks for your input! Would you consider $1,550 a fair price for a touch-up painting job?

Regarding leaving it as is - well, the tenant has moved in already, so I will definitely wait with further job until the next turn-over.

@Brie Schmidt @Laticia Braxton @James Wise @Ross Denman @Account Closed 

Thanks everyone for your advice! Tons of valuable opinions and information, really appreciate it!

I decided not to escalate the issue with the sump pump and eat the unexpected cost. Also, the PM agreed to provide a $200 credit for the dent.

Thanks again!

Hello everyone.

My property manager recently completed a make ready job that included this item "Full touch up paint and patch" for $1,550. When discussing it on the phone (I asked why this costs so much if that's just a patch work), they said this is going to be the full repaint, not just a touch up.

I see several issues with the work done (they sent me the photos). I'm new to this and not sure how to react. To me, the work is done badly but maybe I'm overreacting. Firstly, the basement walls' color was black / dark gray and we discussed on the phone that they will use some neutral color for it. However, the resulting photos show that it's still black. When I asked the PM about that, they responded with: "If the rooms are already a neutral color then we roll the walls with a closely matching color so we don't have to charge for a color change". I personally wouldn't consider black / dark gray neutral. But maybe it's just me? Here's the "before":

And here's "after":

The difference in color is probably due to lightning.

The other issue is in the painting itself. Here are a couple:

What would you do in this case? I value my relationships with the property manager but at the same time, I want the job I paid for to be done in full.

Thanks much!

@James Wise the fridge looks like this: https://images-na.ssl-images-amazon.com/images/I/8...

They didn't collect a deposit for this work but I sent a partial deposit for other items that were on the make-ready list.

@Ross Denman thanks for the input. It's really helpful to see how others handle such situations. Will definitely follow up on the issue with the fridge, either will ask them to replace it or provide a credit.

@Brie Schmidt Thanks for the answer.

It could be a replacement on the previous house. The invoice just said something like "Install sump pump", so I don't know the details. Even if the price itself is OK, don't you think they should have communicated it beforehand?

The fridge is similar to this one: https://images-na.ssl-images-amazon.com/images/I/8...

It wasn't sold to me at a discount, the PM never said that. It was going to be a brand new fridge.

How exactly would you push back on the dent? Ask for a replacement?

Thank you.

Hi,

I purchased a house recently and my property manager did make-ready repairs in it. Nothing serious (not a fully-fledged rehab). There are a couple of issues with it, though, and I want to understand how you would react in my situation.

Issue #1: the sump pump installation. They recommended installing a sump pump in the property and I agreed. We did this work in my other house for about $500 and I assumed it is going to cost the same in the new house. Yesterday, they sent me an invoice with the price of installation $2,800, almost 6 times more of what I assumed. Now, granted, I did tell them to go ahead with it and it's partly my fault that I haven't asked them for the price beforehand. But I expected them to communicate this price to me prior to starting working on this. If they did, I'd never have approved this expense. The PM says she did communicate the price to me (she did not), and the work is already done, they used a 3rd party contractor for that. How would you react? What would you recommend?

Issue #2: fridge. There is a brand new fridge for the price of $1,200 in this house. On the photos, there's clearly a dent at the lower part of it. Not a huge one but visible, maybe several inches across and a couple inches deep. I told the PM about this, she said she'd take a look but didn't come back to me on this one yet (it was more than a week ago). What would you recommend? Is it reasonable to expect to replace the fridge or ask for a discount? I don't want to sound cheap but this is a new appliance and I'd like it to be in a good condition.

Thanks everyone, this is my first post on BP, hopefully I chose the right forum.

Jerry