All Forum Posts by: Jeff Phillips

Thanks @Jim Hudelson for the feedback.  We received another response on our latest inquiry.  Looks like a scam.  They wanted information and to pay by check.

Thanks @Paul Sandhu.

Thanks @Luke Carl.  Being brand new to short term rentals, we are trying to figure out the best process so we don't lose potential reservations by doing something wrong, accept a reservation we shouldn't or get scammed.

Thanks John. We had been sending a response from a template letting them know it was available but not a personalized one for each response.  May need to start sending a response that is specific for each request for now.

@Michael Baum thanks for your feedback.  We started out not doing instant booking and switched because we might be doing something wrong in confirming reservations since no one was following through and booking.  May go back to 24 hour review.

@Michael Baum these are booking requests.  I was thinking possible scammers.  Just seemed odd that all 3 never responded but that may be something to get used to.  Thanks.

Thanks.  We are set up on 'Instant Booking'.  Do you respond with a message on each booking request?

We just went live with our first short term rental.  I know great timing.  We have had 3 people send requests for booking on HomeAway in the first 2 weeks of being live.  Of the ones we have received, one was for 29 days in March / April 2020 and one for 14 days on July / August 2020.  With all of the bookings we have received, no one has followed through and confirmed with a payment.  I wasn't really expecting anyone to be booking right now.

Is it normal to receive requests and guests not follow through and complete the booking? I understand that this can happen but it has been this way with the 3 bookings we have received.  Just curious if we are missing something.  Are people waiting for a response back?  A response with an offer for a bigger discount for longer stays?  I just want to be sure we aren't missing something.  Any feedback would be appreciated.

Thanks.

Jeff