All Forum Posts by: Jeff Galak

Cliff, first, on pricing. If I'm not mistaken it is $25/month base + $1/month/unit...so not $26/door/mo. I could be wrong though...I've been billed $26/month so far. 

And yes, I think largely what I wanted was to never have to deal with the middle of the night call. I tell my tenants that for regular maintenance issues they should just call/text me. I have contractors I use so no issues. For emergencies (fire, water, structure) they should call Latchel who then, in theory (again, never had to test it yet...thankfully!), triage to see if the issue is a real emergency and then dispatch from my list of provided contractors. Real estate is not my primary job, and I travel quite a bit, so having the piece of mind that I don't have to worry about the 2am call is absolutely worth the fee. 

Would love to hear how that goes for you. 

Good luck!

Hi Brent. I did go with them. Had their service for about 3 months now. I only have two units under their contract as I self manage those and use latchel as my emergency call service. Haven’t had a call to them from tenants yet so hard to evaluate. The real test will be when a tenant has an emergency. 

I'm starting out with a triplex that I plan to self-manage (in Pittsburgh). I'm thinking about outsourcing the maintenance response piece to either Latchel or SuperTenders. They seem very similar in that they handle emergency and non-emergency maintenance calls and, critically, even dispatch contractors/service-people with minimal intervention from me. So if I'm away for the week and *!@# happens, they handle things. Does anyone have experience with either company? Or maybe you have other solutions for this?

Thanks!