Interesting discussion and viewpoints. I just want to bring it back to @Chuck Kramer’s original questions and add my two cents.
If it’s customary in a certain area to submit offers on standard forms but one chooses to do it on their own forms because that’s what’s convenient for them, then how should a listing agent and seller interpret that? If that same buyer makes many offers and only a small percentage are accepted, presumably because they’re low offers with inferior terms, then how should that be viewed? When I represent sellers and I expect or ask for offers to be presented in a certain way, and they aren’t, then I interpret that as the buyer might not be that serious or doesn’t want to follow instructions, etc. If it’s accompanied by a low offer that looks like it can’t get to a done deal then that only adds to it. In a sellers market or even one in equilibrium, that offer probably isn’t going to get a positive response.
As for the extinction of agents, all of the disrupted industries mentioned: retail, taxi, hotel, etc are all relatively simple transactions. It doesn't matter if my toilet paper gets delivered one-click by drone, it's still a simple transaction. There are many investors here who have closed tons of deals and can do it in their sleep. That's great. In this case, I can easily see how the agent can be viewed as an unnecessary middle-man. But for most, who have never done it before, or did perhaps once decades ago, or will only do it a handful of times in their lifetime, real estate is a very complex transaction. Most of those people are happy to have a middle-man guiding them, holding their hand, doing the things it takes to buy and sell a home that they themselves don't have the time, energy, interest, or skill set to do. For those that don't feel that way and feel the middle-man is making the transaction more expensive, they can go the FSBO route or alternative brokerage route. There's room for everyone. The 38% FSBO stat sounds way way high to me though. In the NYC metro area I regularly follow all closed transactions and anecdotally FSBOs look like a tiny percentage… I'd guess much less than 5%. I'm sure in higher net worth areas at higher price points you'd see fewer DIYers so would expect higher percentage in the burbs but 38%? I can't imagine it.
I know others touched upon it, but Zillow's income comes mainly from agents. Here in NYC where there is no MLS, Zillow is the defecto MLS and so that's not going to bring an end to the agent in the rest of the country if Zillow takes over everywhere. All of Zillow's content comes from agents and their revenue comes from selling that content back to agents. Regardless of where the one-click house buying goes, Zillow is the last to want to see agents disappear. They want more agents, making more money, and spending that money on marketing.
I’m pretty confident good agents who net the most for sellers and find and get great deals for their buyers aren’t going away anytime soon.