All Forum Posts by: Jason Krac

@Jason Krac My thought is to just schedule a time with the tenant to do a unit inspection. Approach it in a way that indicates you want to make sure that you have provided all maintenance necessary. It is common to do inspections. I warn my tenants I do it every 6 months and then do them regularly no matter who they are.

While there, ask if the crickets etc are better. Be super approachable. If this guy is complaining because he wants out of the lease and is faking stuff to try to give him the right to then you may get the opportunity to mutually close his lease down now. Problem tenants just aren't worth the trouble even if their money is good. 

I find when people feel you are sympathetic they are more likely to make their real intentions clear. Being sympathetic doesn't mean you agree with everything but let them know they are heard. Saying things like "I can see how you could feel that way" or repeating their complaint back at them such as "So you are saying that you feel the opossum is judging you when he appears in the yard?" Make sure you don't use the incredulous voice but the sympathetic voice when you say that. "I can see how his staring at you like that could make you feel judged." "I have found that it is often better to ignore people when they are being judgmental, it gives them power when you get upset." Now your tenant feels heard without you agreeing that the opossum is being judgmental. You have acknowledged their feeling which often calms the situation.