Originally posted by @Joe Villeneuve:
First, none of my tenants know who I am. Why would you want them to? You just mentioned one of the reasons why you want to remain invisible. If you went fishing with them, and the next 3 months they were late and/or missing rent payments. Could you evict them?
Your post brings up the 2nd subject and that is; it is counter-productive to remain anonymous because the very first thing every person wants when doing business with every business is they want to feel secure and want to know that when (not if) they have a problem there problem can be solved easily without having to jump through fiery hoops like a circus dog.
We own several apartment buildings and we give every tenant both my wife's and my office numbers and personal cell phone numbers. Just recently, my wife purchased a separate cell phone for our tenants because we wanted to track conversations and text messages more-carefully for legal purposes and because we do get tenants calling us at 3 in the morning because their kitchen light bulb blew out (no joke).
We also just sold 26 homes in Las Vegas and had a property management company, but we still gave every tenant our personal information because we want our tenants to have someone they can turn to when they have problems with the property management company and there was many times our property management company did things to the tenants that was wrong and the outcome was always better when our tenants notified us. Otherwise, if we hid our personal information our property management company would have caused some grave mistakes that could have resulted in lawsuits and loss of income.
As for being friendly with tenants, there is a difference between being friendly and being friends. We are always friendly and would never be friends in the sense that we would party, go shopping, or on a fishing trip with a tenant. In fact, we've made the mistake of renting to a few relative and friends and had problems every time where I had to evict through the courts a sister-in-law, mother-in-law, an employee of my construction company and relatives and friends always think they can use a lame excuse to pay their rent late just because you are their friend.
We have many tenants who are super friendly, make special food for my Filipina wife and give her small gifts like perfumes, but we never give our tenants gifts, never give rent discounts and we never treat them differently when their rent is late, or when we have any other type problem with the friendly tenants. Business is business. We have very specific rules we follow in regards to late charges, evictions, being quiet, being clean and we stick with our own rules to the 'T'.
One huge difference with the way we manage our properties is; I am positive most landlords and property management companies will not be on top of every situation as much as we are and that cannot be accomplished when you are an anonymous landlord. If you don't push your tenants hard to abide by all your policies then your tenants will test you to see just how hard you will push them and the more you give in the more you start to lose your ground just like a battlefield.