All Forum Posts by: Isabelle Tanner

It's hard to give the answer without knowing your contract, conversations, and other factors.

I manage 400 rentals. I share copies of the invoices with my owners. I believe transparency is important for trust and accountability.

Your PM is allowed to add a fee to the invoice, but only if it is disclosed in your contract. I would review the PM Agreement closely to see if this is the case. If they failed to state this in the contract, then I recommend you send a written demand for a copy of the original invoice. Let them know that failure to comply will result in filing a complaint with the state commission. Then follow through.

They're a company so they need to make a profit and it's good to give your PM some autonomy to do the smaller jobs as to not bother you everytime work needs to be done.  If you want full control over this, you may consider self managing.  The contract really should set the table on what working with that PM will look like.